Genuine cartridges not recognised

[Pat_Miller]

Printer has worked well for years.

Replaced toner cartridges with genuine Samsung product.

Every time the printer was rebooted it didn't register one or other or group of the cartridges.

Checked the latest firmware was installed.

This is driving me insane. Is it because HP has unilaterally decided they will no longer support Samsung printers?

What's the solution please? I've sweated blood trying to make this work.

[Pat_Miller]

Looking through the posts it seems this is a common problem. People have Samsung printers where suddenly the toner cartridges are not recognised.

I suspect it's when the firmware is updated and HP are discontinuing supporting Samsung printers. So they don't work and you can't wind back the driver. Just a suspicion.

The Australian Competition and Consumer Commission might be interested in this.

I'll check.

[asmita6658]

Hi @Pat_Miller

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