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‎03-13-2024 10:19 AM

HP Recommended
Product: HP ENVY 24 23.8-inch IPS Monitor with Beats Audio
Operating System: Microsoft Windows 10 (32-bit)

I recently upgraded my Optimum Cable Box from Scientific Atlanta (SA) brand to Samsung brand due to Optimum discontinuing support for SA. MY HP ENVY24 montior is used both as a TV monitor via CDMI connection and PC monitor via SVGA connection.  Since the upgrade to the Samsung cable box, I no longer receive any channel #, channel info, Guide info, or on Demand info.  The TV picture & audio are perfect.  The Samsung cable box does work fine with other TVs in my house.  I have also used a Roku device on the CDMI port which works fine.  Calls to Optimum have been unsuccessful - all things check out remotely.  Optimum says it is not their box since it works with other TVs but does not acknowledge a difference between SA & Samsung cable box only that the Samsung is a new & improved version.

Anyone know if there had been a spec change on the CDMI interface over the years?  The SA box maybe 8 years old.

Category:
3 REPLIES 3

‎03-13-2024 10:37 AM

HP Recommended

This forum is for Samsung labelled printing devices only. Any other Samsung hardware is still supported by Samsung directly. Only the printing business was purchased by HP.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎03-19-2024 11:28 AM

HP Recommended

Thanks for the reply.  There does seem to be a monitor category to select when posting.  I am sure there is a synchornization issue here.

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‎03-19-2024 11:31 AM

HP Recommended

Sorry typo - there does not appear to be a monitor category when posting.

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