-
1
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
1
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Samsung
- HP ENVY24 Monitor Issues with new Optimum Samsung Cable Box

Create an account on the HP Community to personalize your profile and ask a question
03-13-2024 10:19 AM
I recently upgraded my Optimum Cable Box from Scientific Atlanta (SA) brand to Samsung brand due to Optimum discontinuing support for SA. MY HP ENVY24 montior is used both as a TV monitor via CDMI connection and PC monitor via SVGA connection. Since the upgrade to the Samsung cable box, I no longer receive any channel #, channel info, Guide info, or on Demand info. The TV picture & audio are perfect. The Samsung cable box does work fine with other TVs in my house. I have also used a Roku device on the CDMI port which works fine. Calls to Optimum have been unsuccessful - all things check out remotely. Optimum says it is not their box since it works with other TVs but does not acknowledge a difference between SA & Samsung cable box only that the Samsung is a new & improved version.
Anyone know if there had been a spec change on the CDMI interface over the years? The SA box maybe 8 years old.
03-13-2024 10:37 AM
This forum is for Samsung labelled printing devices only. Any other Samsung hardware is still supported by Samsung directly. Only the printing business was purchased by HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.