HP website does NOT recognize the S/N or P/N of a portable SSD drive that I have. SSD P500

[ssdneed]

I have an HP SSD P500 that I purchased in July 2023. I need to get warranty service on it but the HP website is NOT Recognizing the S/N or P/N. What are my options??????

[Sneha_01]

Hi @ssdneed,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Please check this document and follow the steps to raise the warranty dispute:

https://support.hp.com/hk-en/document/ish_2534210-1364541-16

Also please refer to the below link to check the warranty status.

https://support.hp.com/in-en/check-warranty

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rachel571 

HP Support

[ssdneed]

Hi, I just tried following your instructions but it keeps telling me the SN is not valid. What can I do. I purchased this brand new from Amazon and it still has warranty but does not work.

thanks

[Sneha_01]

Hi @ssdneed,

Welcome to the HP support community.

Thank you for your response.I will be glad to help you.  

Please help us with the unit serial number or the product number on a private message for further assistance.

Here is the link to find the product number:- Click here

https://support.hp.com/in-en/document/ish_2039298-1862169-16

I will check the details for you.

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Could you elaborate on the issue for better understanding?

Rachel571 

HP Support