• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Locked

‎10-04-2019 07:46 PM

HP Recommended
Product: Hp Z5000 Bluetooth Mouse
Operating System: Android 8.0 Oreo and older

Hi all,

I bought a Hp Z5000 Bluetooth Mouse and I'm trying to connect it to a tablet Samsung  GALAXY Note pro withe Android. The tablet can't find the mouse. I also tryied with my pc, Hp All in one and a laptop  Sony, and it still can't be found. I changed  the batteries and still doesn't work.

 

Any idea what I can do?

 

Thank you,

 

Liz.

1 REPLY 1

‎10-05-2019 07:27 AM

HP Recommended

This forum is for Samsung printer products. You may find better help either reposting in the android forum found elsewhere on this site or at Samsung's website.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.