I/O error while communicating with the device. Please wait and try scanning again..

[Dorindumitriu]

Hi,

I am getting the following message everytime I want to scan something: I/O error while communicating with the device. Please wait and try scanning again. If it does not help, please turn the device off, then switch it on while it warms up.

It used to work before, I do not know why it does not work anymore. 

I have Windows 10 on my laptop.

Thank you for your help!

[ShlomiL · Accepted solution]

Hi,

Please follow below steps to resolve a such:

https://support.hp.com/nz-en/document/c06058159

Regards,

Shlomi

[Dorindumitriu]

Thank you very much, your advice solved my problem in 5 min!

[Ayal]

Shlomi, the link you shared seems to be broken:  https://support.hp.com/nz-en/document/c06058159

[ShlomiL]

Hi Ayal,

Download and install the latest software versions below, that should resolve the problem:

https://ftp.hp.com/pub/softlib/software13/printers/SS/SL-M5270LX/WIN_EDC_V2.02.53.exe

https://ftp.hp.com/pub/softlib/software13/printers/SS/SL-X704LX/WIN_EPM_V2.00.01.24.exe

https://ftp.hp.com/pub/softlib/software13/printers/SS/SL-M3370FD/WIN_PCFax_V2.02.30.exe

This should resolve the described problem.

[Ayal]

Hi Shlomi,

Thanks for the info. I had tried your suggestion but unfortunately I have not been able to get my printer or scanner working. I limped along for a while without the use of the scanner, then recently the printer also stopped communicating with my laptop. I have also tried setting up wireless access and every time it tries to connect I'm prompted with an error message that the network pass code is incorrect (even though I know it is correct). I think that after microsoft periodically provides windows updates, some configuration settings cause this model to stop being able to connect. I remember spending a long time on the phone with tech support back when the warranty was still valid on an issue similar to this, and I recall the solution being a type of patch needed due to a known glitch in the latest windows update. I'm not sure what else can be done to get this to connect somehow. It will not even connect to the mobile app in order to print from that way alternatively. I guess Samsung/HP doesn't want their customers to be able to use their product for too long without eventually having to resort to buying a new printer/scanner/device....