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HP Recommended
Samsung Xpress M2835DW
Microsoft Windows 10 in S Mode

Hello

 

Just purchased my first replacement toner. The printer is printing without any issues but I am informed by the API that the toner is empty. The toner is a genuine MLT r116/see I bought sealed.

 

Inside the Samsung Easy Printer Manager is says that the toner ID is MLT-D116L/S and it is empty.

How can I make the printer recognize the correct Toner level in order to know when I should buy a new one on time?

 

thanks in advance

 

EDIT:I have already tried to remove and shake the toner and th eproblem persists

5 REPLIES 5
HP Recommended

Hi mmmike1

You can also try this: 

 

 

Take out the toners, clean the contacts up with a dry cloth.

Make a Hard reset (unplugg the power cord from the back of your printer while it is ON, press and hold the power/wakeup button during 15 seconds), when you release the button, plug it back in and turn it ON.

 

Please let me know if that6 works.

Best regards.

Knowledge is to be shared.
HP Recommended

Hello 

Thanks for the prompt response. Unfortunatelly it didn't work. I still have 0% tonner  remaining

 

br

michalis

HP Recommended

Hi mmmike1

Are you using an original Samsung toner or a compatible one?

 

Knowledge is to be shared.
HP Recommended

Hello

 

It is a brand new genuine samsung toner that came in a sealed box . I understand this to be happening in a reused toner but I never expected that this could happen in a brand new authentic toner

HP Recommended

Hi mmmike1

Well if the toner was purchased within a year ago and it is a genuine Samsung toner, you contact the main support department at 1-855-709-2202 since the toners have their own year warranty and as long as the toner level is above of 30%.

 

Regards.

Knowledge is to be shared.
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