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HP Recommended
Xpress M20790
Microsoft Windows 10 (64-bit)

My 5 years old printer for last 2 years was telling me I should replace a toner, so finally I bought new one, original Samsung MLT-111S, but when I put it in printer told me "Not compatible toner". 

Ooops!

My first attempt to solve the problem is to update the firmware, I tried use there updated firmware from samsung help page

but could do it. 

here what usblist2 does

E:\distr\drivers\Samsung XPress M2070FW Printer\Firmware - SL-M2070F_4in1_V3.00.01.27>usblist2.exe M2070F_V3.00.01.27.hd
USBLIST2 Version 1.0(08/20/2002)

Printing to SPL,URF,FAX,FWV,PIC,EXT,DCU
Printing....(9306112/9306232)
Printing complete...!

and after that nothing happends

another thought was that I bought printer originaly in Russia and now toner in Switzerland and maybe be they have some restrictions, but obviously I have no grounds for that theory

 

Any thoughts?

6 REPLIES 6
HP Recommended

Just want to make sure.Was the empty toner the same no as the new toner?It could be that there is a country conflict but not sure myself.I will look out for the answer on this post.Replace the old unit and see if the problem is resolved.This way  we can try and eliminate the error.Hope this helps.

I am A certified Copier Technician.
It is so nice to give some help where possible and the forum is a great idea Thank You.Sometimes a picture speaks louder than words to find a solution.Should you find my help use full just give some credit for my effort please.
.Thank You.Copier-Pro
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I'M NOT AN HP EMPLOYEE AND DO ANSWER THESE QUESTION ON MY OWN BEHALF.
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HP Recommended

Thanks for the reply

Both toner look almost the same, the only difference is in old one sign on a back says "Replace with MLT-D111S" and on a new one says "replace with MLT-D111S/ELS"

... I am checking whether is old one still working ...

... everything ok, printer only complaining about "Replace new cartridge" but I am still able to print on an old one. 

put again new one, still says "Not compatible toner cartridge"

HP Recommended

Is the old toner first one you used, the one you received with new printer ?

 

I am asking this because both toners as you say have "Replace with" text on them, that means that they are introductory toners that you received with new printer, and the printe will not recognise 2 introductory toners only one.

 

The 2nd toner you bought did it came in original sealed box ?

 




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HP Recommended

Yes, the first one was the toner came with printer when I bought it.

And yes, the second one came in original sealed box (bought at a major online store in Switzerland)

HP Recommended

Just want to make sure if you bought the printer in Switzerland,or from another country.I still think you are having a area or country code problem.

I am A certified Copier Technician.
It is so nice to give some help where possible and the forum is a great idea Thank You.Sometimes a picture speaks louder than words to find a solution.Should you find my help use full just give some credit for my effort please.
.Thank You.Copier-Pro
If you found this post helpful, you can let others know and also show your appreciation by clicking the “Accept as Solution”button, “Thumbs up" button!

#################################################################
I'M NOT AN HP EMPLOYEE AND DO ANSWER THESE QUESTION ON MY OWN BEHALF.
#################################################################
HP Recommended

No, the printer itself I bought in Russia, 5 years ago. But new cartridge I bought in Switzerland.

 

P.S. btw I just now asked myself a question "Why am I asking Samsung printer question on a HP support forum" %)

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