Printer is printing black lines

Pf82 · ‎09-28-2022

my printer is making these lines, i have changed the toner and the roller drum unit, any ideas anyone??

Repairatrooper · ‎09-29-2022

Measure the distance between defects and the chart below will tell you which component is causing the problem

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

Pf82 · ‎09-29-2022

Thank you for your reply, so it looks like the lines are just over 75mm apart so could be either fuser or toner but i have changed both?

The lines im getting some go all the way across and some dont, they match along the page though

Repairatrooper · ‎09-30-2022

Just to confirm you replaced the fuser? Your original post stated you replaced toner and drum.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

Pf82 · ‎09-30-2022

I did the toner and the part behind with the green roller on it, is that not the fuser? If not where do i find the fuser and do you know the part number?

many thanks

Repairatrooper · ‎10-02-2022

Post a picture of what replaced so we can avoid any confusion. A green roller suggest a drum unit, not a fuser.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

Repairatrooper · ‎10-02-2022

Fuser https://www.precisionroller.com/fuser-assemblies---units-for-samsung-xpress-m2885fw/details_73486.ht...

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

Pf82 · ‎10-03-2022

Changed both these parts

Repairatrooper · ‎10-03-2022

That is the toner and the drum (imaging unit). The fuser is a completely different part that bonds the toner to the paper. It does not simply pull out, a certain amount of disassembly is required to remove it. The link I posted for the fuser would be one source you can investigate.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

Pf82 · ‎10-03-2022

Many thanks for your help, if its that part then I'm just going to invest in a new printer. Not worth the hassle. Thanks again

Create an account on the HP Community to personalize your profile and ask a question