Printer keeps saying Replace toner cartridge - but I have!

[4printers]

My all-in-one (connected via USB) is newly out of warranty and has a cartridge  recently replaced (only its second in a year as usage is not heavy; the new one was supplied by reputable retailer and is apparently genuine Samsung). But it has now decided, after a month or so, to tell me to replace the cartridge. For a week or thereabouts it would still print if I pressed the right arrow and then 'OK'; now it won't print at all. I have made sure the software is up to date and shaken the cartridge, gently as we are told to do, just in case. Any ideas?

[Jeet_singh]

@4printers,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I understand you are getting replacing toner cartridge error message on your HP Samsung printer. Don't worry as I have a few suggestions which should help you resolve this issue.

To provide you with an accurate solution, I'll need a few more details:

Have you recently made any changes on the printer before the issue started?

I have found a wonderful document which should help you with this issue - Samsung Xpress SL-M2070-M2079 Laser MFP - Replacing the Toner Cartridge

Samsung Laser Printers - Toner Empty or Toner Exhausted or Replace Toner Error Message

If you have followed the steps suggested and still having the issue, I would suggest this could be a possible hardware failure. I would recommend you contact our phone support team for further assistance.

Please send me the country/region you are contacting us from via a private message, And I shall help you with the information.

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards,

[4printers]

Thank you. I have done all that. All I have changed is the cartridge – maybe four or five weeks ago, and all seemed to be going so well that I returned the empty cartridge (the one that came with the machine) for recycling in the packaging. The new cartiride was a proper Samsung one from a reputable source.

The machine is out of warranty by less than a month. If you can put me in touch with a support system I shall be very pleased.

Isobel

[KrazyToad]

@4printers

It looks like you were interacting with Jeet_singh, but he is out for the day & I'll be glad to help you out. I'm KrazyToad & I'm at your service. 

I will send you a Private Message, please reply back and let me know the country you are contacting us from and I will provide you the Support Number

Please check your private message icon in the upper right corner of your HP Forums profile. Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage 
 

Thank you 🙂

[4printers]

I'm sorry, this isn't working. I have tried on Pc and phone but if I get there (eventually) the icon isn't blue and otherwise it keeps telling me the page isn't there. I don't do social media if that's what the @ sign means.

[A4Apollo · Accepted solution]

@4printers, I appriciate your efforts for writing back to us.

I understand you have issues contacting HP phone support.

Refer this link to contact HP Samsung phone support: https://support.hp.com/in-en/document/c05813878

Hope this helps!

Take Care! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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