Problem with cloud

[EMANUELA5]

Hello, I have an HP envy 5032 printer with the hp smart application. We have a problem that the printer does not connect to the cloud.

[Alden4]

Hi @EMANUELA5,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you. 

Here are some general troubleshooting steps that you can try to resolve any cloud-related issues with your printer.

• Check the internet connection: Ensure that your printer is connected to a stable internet connection. You can try resetting the router or modem to see if it resolves the issue.
• Update printer firmware: Make sure that the printer firmware is up to date. You can check for firmware updates on the HP website and download and install any available updates.
• Check the cloud service status: Verify that the cloud service you are using is functioning properly. You can check the status of the cloud service on the service provider's website.
• Reset the printer: Try resetting the printer to its default settings. This can often resolve many issues with the printer.
• Reinstall the printer drivers: You can try uninstalling and reinstalling the printer drivers to see if it resolves the issue. You can download the latest drivers from the HP website.

I hope this helps. 

Take care and have a good day.

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Alden4
HP Support