• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
HP Recommended
Samsung CLP-415N Laser Printer
Microsoft Windows 10 (64-bit)

Hi,

 

I Have a Samsung  CLP-415/SEE  Laser Printer, A couple of weeks ago the indicater light on the printer turned red, and the screen was saying that i need to replace the Fuser unit.

 

I Have now done this, and i replaced it with an original samsung fuser unit. I thought that once i had done this the printer would know that a new unit has been installed and turn the waring off automatically. In a simlar way as it knows when you replace the waste toner cartridge.

 

The problem i have is that the printer is still telling me to replace the fuser, and the light is still red.

 

Does anyone know how to reset this please.

 

Any help will be much appreciated, Thanks

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi I would like to assist to the best of my ability to solve your problem.I hope the information i supply will be of help.Just for information some technical information is protected by HP and is not allowed to be answered.This is unfortunate and you will have to contact a HP repair shop for the help in this case.This procedure is a bit tricky.You need to do this quite quick in sequence.Just keep trying.Like I say it like quick operation on the buttons.Hope this helps.

I am A certified Copier Technician.
It is so nice to give some help where possible and the forum is a great idea Thank You.Sometimes a picture speaks louder than words to find a solution.Should you find my help use full just give some credit for my effort please.
.Thank You.Copier-Pro
If you found this post helpful, you can let others know and also show your appreciation by clicking the “Accept as Solution”button, “Thumbs up" button!

#################################################################
I'M NOT AN HP EMPLOYEE AND DO ANSWER THESE QUESTION ON MY OWN BEHALF.
#################################################################

View solution in original post

4 REPLIES 4
HP Recommended

Hi I would like to assist to the best of my ability to solve your problem.I hope the information i supply will be of help.Just for information some technical information is protected by HP and is not allowed to be answered.This is unfortunate and you will have to contact a HP repair shop for the help in this case.Maybe try menu #1934 menu to see if you can find a reset for the fuser unit.Hope this will help.

I am A certified Copier Technician.
It is so nice to give some help where possible and the forum is a great idea Thank You.Sometimes a picture speaks louder than words to find a solution.Should you find my help use full just give some credit for my effort please.
.Thank You.Copier-Pro
If you found this post helpful, you can let others know and also show your appreciation by clicking the “Accept as Solution”button, “Thumbs up" button!

#################################################################
I'M NOT AN HP EMPLOYEE AND DO ANSWER THESE QUESTION ON MY OWN BEHALF.
#################################################################
HP Recommended

Thanks for the response, when you say "try menu #1934 menu" i guess you mean on a key pad ? But this printer does not have one.

 

I have the service manual, and it looks like i may need to reset the print counts, or some other option, which requires a different menu mode Mode.

 

The manual says to do this you need to do the following with the selection dial : -

 

• Press “Menu > Back > Left > Right > OK > Stop” on the control panel continuously.

 

But for some reason this does not do anything.

HP Recommended

Hi I would like to assist to the best of my ability to solve your problem.I hope the information i supply will be of help.Just for information some technical information is protected by HP and is not allowed to be answered.This is unfortunate and you will have to contact a HP repair shop for the help in this case.This procedure is a bit tricky.You need to do this quite quick in sequence.Just keep trying.Like I say it like quick operation on the buttons.Hope this helps.

I am A certified Copier Technician.
It is so nice to give some help where possible and the forum is a great idea Thank You.Sometimes a picture speaks louder than words to find a solution.Should you find my help use full just give some credit for my effort please.
.Thank You.Copier-Pro
If you found this post helpful, you can let others know and also show your appreciation by clicking the “Accept as Solution”button, “Thumbs up" button!

#################################################################
I'M NOT AN HP EMPLOYEE AND DO ANSWER THESE QUESTION ON MY OWN BEHALF.
#################################################################
HP Recommended

Thank you for your help, i managed to work this out last night, that you have to do it very quickly.

 

So quick in fact that you can't see your hand move, without a time lapse camera.

 

All sorted now. Thanks again.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.