• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Locked

‎08-19-2024 04:38 PM

HP Recommended
Product: Samsung MultiXpress SL-M5370LX Laser Multifunction Printer

Good afternoon, I have a problem with my printer disk and the screen sends me to the recovery module. I have a 1TB hard drive, I replaced it to see if I could solve the problem but in the same way it sends me to the recovery module, I follow the steps for recovery with the USB and the screen tells me that the HDD NOT MOUNTED "DISK IS NOT MOUNTED" . I also read that the firmware that the page provides the .HDS file, since it does not have autostart, I don't really know what I'm doing wrong. Has anyone been able to solve it or have a contact, I have already investigated through forums and videos and tried those steps and nothing. Someone who has knowledge of this type of equipment I will be eternally grateful - here

Category:
1 REPLY 1

‎08-20-2024 12:32 PM

HP Recommended

Are you trying to use a standard harddrive or an SSD drive? SSD drives ARE NOT SUPPORTED. In terms of recovery files, I have asked a moderator to enable private messaging so I can send you some information.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.