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‎06-27-2019 03:09 PM

HP Recommended
Product: Samsung SL-C2670FW
Operating System: Microsoft Windows 10 (64-bit)

Our department just inherited a Samsung SL-C2670FW, and it is working great - except it loses it fax settings (no. of rings to pickup, among other things), when it gets turned off/loses power. I have updated to the latest firmware (V4.00.01.45), but the problem still exists. This is really annoying. Any idea how to fix?

4 REPLIES 4

‎07-01-2019 08:00 PM - edited ‎07-02-2019 10:26 AM

HP Recommended

Ok I thought, I'll just save my settings to a backup file, then if the power goes out I can easily restore. Great plan!

 

However.

 

When I attempt to restore the saved file, and I click the "Import" button, the resulting (non-editable) full pathname is always "C:\fakepath\<name of file>", no matter where the saved file is on the HD. And to add insult to injury, I see a note off to the right of the window: "Device will reboot automatically after Cloning is complete."

 

How on earth did this printer make it out of QA?

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‎07-02-2019 11:21 AM

HP Recommended

I would change the battery on the mainboard to see if that helps. Standard CR2032 by the looks of it.

 

c2670.jpg

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‎07-02-2019 11:32 AM

HP Recommended

Great idea! I will try that.

 

Any pointers to printer disassembly instructions, to get to the mobo?

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‎07-03-2019 05:42 AM

HP Recommended

Well, I replaced the battery (fortunately didn't need to tear the whole thing apart - it was accessible from the door on the right side of the printer), but unfortunately that did not help - admin password, fax settings, address book, among others were still wiped when I powered off the printer.

 

Cmon HP fix this!

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