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- HP Community
- Printers
- Samsung
- SL-C2670 loses settings after power outage

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06-27-2019 03:09 PM
Our department just inherited a Samsung SL-C2670FW, and it is working great - except it loses it fax settings (no. of rings to pickup, among other things), when it gets turned off/loses power. I have updated to the latest firmware (V4.00.01.45), but the problem still exists. This is really annoying. Any idea how to fix?
07-01-2019 08:00 PM - edited 07-02-2019 10:26 AM
Ok I thought, I'll just save my settings to a backup file, then if the power goes out I can easily restore. Great plan!
However.
When I attempt to restore the saved file, and I click the "Import" button, the resulting (non-editable) full pathname is always "C:\fakepath\<name of file>", no matter where the saved file is on the HD. And to add insult to injury, I see a note off to the right of the window: "Device will reboot automatically after Cloning is complete."
How on earth did this printer make it out of QA?
07-02-2019 11:21 AM
I would change the battery on the mainboard to see if that helps. Standard CR2032 by the looks of it.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
07-03-2019 05:42 AM
Well, I replaced the battery (fortunately didn't need to tear the whole thing apart - it was accessible from the door on the right side of the printer), but unfortunately that did not help - admin password, fax settings, address book, among others were still wiped when I powered off the printer.
Cmon HP fix this!