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‎04-15-2019 04:38 AM - edited ‎04-15-2019 09:30 AM

HP Recommended
Product: Samsung Xpress SL-M2020W
Operating System: macOS 10.12 Sierra

I am having issues with the SL-M2020W when trying to print in "High Quality (1200dpi)" on Mac.  I believe this to be a driver issue. Any advise on how to fix this would be appreciated. 

 

Symptom:  When printing in "High Quality" the image gets stretched out and has +/-5mm white horizontal banding. This does not happen when printing in "Normal".

 

Image printed: Vector image of a hexagon exported to PDF. 

Printer firmware:  V3.00.01.23

 

The symptom described above only happens on Mac. When printing the same file using WIN10 both "Normal" and "High Quality" prints perfectly.  The printer is brand new. 

 

IMG_7121.jpgIMG_7120.jpg

 

 

 

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-15-2019 09:25 AM - edited ‎04-15-2019 09:31 AM

HP Recommended

After some fiddling, I figured out the problem.

 

1. Install the latest drivers by downloading it from HP.  (I did this previously, but Step 2 provided the solution.)

2. Manually add the printer. DO NOT accept the "default" settings provided by OSX. Manually select the driver instead and everything works as it should. 

 

Screen Shot 2019-04-15 at 5.20.49 PM.png

 

 

Screen Shot 2019-04-15 at 5.19.42 PM.pngScreen Shot 2019-04-15 at 5.20.13 PM.png

 

View solution in original post

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1 REPLY 1

‎04-15-2019 09:25 AM - edited ‎04-15-2019 09:31 AM

HP Recommended

After some fiddling, I figured out the problem.

 

1. Install the latest drivers by downloading it from HP.  (I did this previously, but Step 2 provided the solution.)

2. Manually add the printer. DO NOT accept the "default" settings provided by OSX. Manually select the driver instead and everything works as it should. 

 

Screen Shot 2019-04-15 at 5.20.49 PM.png

 

 

Screen Shot 2019-04-15 at 5.19.42 PM.pngScreen Shot 2019-04-15 at 5.20.13 PM.png

 

Was this reply helpful? Yes No
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