Samsung 2525W and HP's lovely, Technical Support.

[SeamstrissV]

My printer is a Samsung 2525W.

Model: ML-2525W

Serial Number: Doesn't exist because its more than 10 digits, & that awful HP customer care robot can't hear to save its life,  I had to give it my email, (a very short and simple email mind you) SIX TIMES.. I thought I might be able to register online, have it recognize my phone number and then I would get through, nope didn't work.

According to HP serial numbers are only 10 digits long, well that's nice, when my serial number from the portion of the company that HP willingly took over is, actually, 15 digits long. I refuse to believe they don't know this. 

Anyway, so my issue was that my Samsung, 2525W printer is not connecting to my wireless network. Its connected via USB to my computer, I have downloaded all the drivers and required programs. Ran and installed said items.

I can print, at least, I WAS able, to print directly from the computer when connected via USB. Its acting stupid now, of course. 

I run the "Samsung Easy Wireless Setup" program and it gives me an error that says, and I quote,

"Device data error" 

"Please read the notice about the device data error carefully"

"Setup failed to bring WLAN data from the selected printer."

"If the printer has technical problems, this may be preventing the Setup from bring WLAN data."

"Please check your device, and then try again."

& a "Retry" Button

This is EXACTLY what the error says, typos and incorrect grammar included. I never selected a device, so I can only assume it knows what device I'm looking for?

Now, when you click "Retry" it brings you back to  "connecting the device"

Click "Next" again.....now we get another error....

"The printer is not found."

"Please check the printer's connection."

"It may take a few minutes for the computer to recognize the printer."

OK button. It will cycle through that until you unplug the printer and reboot it.

I am so beyond livid at the moment. I hate printers, but I've never, in my life, in 34 years of dealing with computers & printers have had such a time installing and setting up a device. I RARELY make phone calls to figure out an issue like this, but the fact that I couldn't simply get technical support on the phone makes HP the biggest joke in the industry. Even if you try to go to customer service, say, the purchasing route on the phone, they don't or can't or won't connect you to the technical support PEOPLE, even after explaining the issue, they send you back to the computer.

Thankfully, this is a temporary set up until I can get a Brother or an Epson. 

HP truly, HATES PEOPLE & this printer is getting TORHCED when I'm finished with it.

Why is it SO HARD to have an option to just SPEAK TO A HUMAN BEING??????????????

[Repairatrooper]

I could take a 15 year old Epson and probably have the same problem. Technology has changed over the past 15 years, especially WiFi. Chances are the issue is that you have a newer router with current generation 5Ghz capability but the printer is likely only 2.4Ghz compatible. The challenge is that devices (not just printers) will look like they are connected but cannot communicate, leading to operation failure.

I suggest that you try what is posted below, if you have not already done this:

Many printers are/were built with older generation 5Ghz chipsets, or no 5Ghz at all, which can prove problematic with current 5Ghz networking equipment. That said, there are a few ways to mitigate the issue.
1. check to see if your printer network settings allow you to turn off the 5Ghz communication. This would be under network settings.
2. Check the settings of your router. Many newer routers allow you to restrict device connections to 2.4Ghz, which will stop the device from trying to communicate on the incompatible 5Ghz band.
3. If your router does not offer restrictions, the other method to limit the printer to only connecting to the 2.4Ghz channel is to configure the 2.4Ghz channel of the router to a unique SSID. (often the default from factory has both 5Ghz and 2.4Ghz using the same SSID). Then only configure the printer to connect to the SSID associated with the 2.4Ghz channel. As the steps are different depending on vendor it is impossible to layout all the steps for every product here. The supplier of your wireless should be able to assist.