• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
HP Recommended
Other

Hello,

 

I purchased a Samsung printer and have suffered some really bad heat and the Fuser went. I bought a replacement fuser and installed it but the paper stops after feeding into the fuser causing a paper jam. I am now shown that there is a "HDD/Memory" issue also.

 

To complicate things further I can't for the life of me find what admin password is being used. I haven't ever set a password so I assume it's default. If not I can reset it I just can't see how because previous posters to this forum were sent instructions in PM.

 

Anything you can suggest would be great.

 

To summarise:

 - Reset password

 - Fuser replacement

 - HDD/Memory issue (not sure how this happened)

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.