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‎05-18-2026 04:00 AM

HP Recommended

Hi

 

My printer is stuck on the loading screen and extensive Googling has led me to a potential hard drive failure. I understand that a standard 2.5" HDD along with the firmware/os files on the HDD should suffice. Many times people have asked but always the links are sent via DM.

 

Can someone send me the files to put on the new HDD?

 

Thanks in advance.

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‎05-24-2026 08:19 PM

HP Recommended

I have requested again as it has not been turned on yet.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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10 REPLIES 10

‎05-18-2026 12:00 PM

HP Recommended

I have requested that a moderator enable private messaging on your account, as I have information that should help you but I am not allowed to share that on the open forum.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎05-19-2026 03:14 AM

HP Recommended

Thanks, I will come back in a day or two.

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‎05-21-2026 03:11 AM

HP Recommended

Was my account approved?

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‎05-24-2026 05:42 PM

HP Recommended

Could really use the files for Tuesday, is there a public version of the HDD or firmware images?

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‎05-24-2026 08:19 PM

HP Recommended

I have requested again as it has not been turned on yet.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎05-25-2026 04:56 AM

HP Recommended

Thank you. I updated my profile a bit to give them a bit more opportunity to see the account is genuine.

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‎05-25-2026 07:43 AM

HP Recommended

@youdsmedia message sent.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎05-25-2026 08:13 AM - edited ‎05-25-2026 08:14 AM

HP Recommended

Got it, since I have seen you helping so many others, I accepted it as the solution. 

 

You should be mod automatically for such an experienced expert!

 

Thank you.

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‎05-25-2026 09:31 AM

HP Recommended

I have neither the time nor the desire to be a mod here. 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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