• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more

‎05-25-2026 11:36 AM

HP Recommended

Fair enough!

Reply
Was this reply helpful? Yes No

‎05-25-2026 03:46 PM

HP Recommended

Hi

 

I am stuck trying to get into the System Restore menu, when I turn the printer on it says "Loading". The document you sent says to disconnect the hdd cable and remove the side panel and press a button. I found the button but where is the side panel and hdd cable? The image seems to suggest the whole right hand side panel comes off, is this what I need to do?

Reply
Was this reply helpful? Yes No

‎05-25-2026 04:20 PM

HP Recommended

I just had a look at the service manual and the specs state that there is no harddrive, but a previous post of mine would contradict that.

 

Solved: Removal of Samsung C4060 hdd - HP Support Community - 9015130

 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Reply
Was this reply helpful? Yes No

‎05-26-2026 04:09 AM

HP Recommended

Page 258 suggests there can be a HDD error. Currently we’re into the top of the printer and are trying to locate it. image.jpg

Reply
Was this reply helpful? Yes No

‎05-26-2026 05:32 AM

HP Recommended

Do we detach the scanner to get to it? Could do with some further info to get into it.

Reply
Was this reply helpful? Yes No

‎05-26-2026 07:30 AM

HP Recommended

I have never actually seen or worked on this model. Your best bet would be to find a service manual online as that will have disassembly instructions.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Reply
Was this reply helpful? Yes No

‎06-05-2026 01:40 PM

HP Recommended

Soo..


We disassembled and changed the hdd but same result. Loading on screen. Installed the firmware fine, but says loading again. Could this be a motherboard thing? Can you buy them?

Reply
Was this reply helpful? Yes No

‎06-05-2026 01:53 PM

HP Recommended

Just to confirm so that we are on the same page. You first have to perform the recovery, but after that you need to update the firmware. These are two completely different software files. 

 

In terms of boards, probably available, check Ebay or Amazon.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Reply
Was this reply helpful? Yes No

‎06-05-2026 02:28 PM

HP Recommended

So we formatted the drive through the SVC mode and gave it the USB with the files you sent. What am I missing?

Reply
Was this reply helpful? Yes No

‎06-05-2026 02:30 PM - edited ‎06-05-2026 02:31 PM

HP Recommended

As per the instructions I sent, you need to download the firmware update file from support.hp.com and install that AFTER you perform the recovery.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.