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TheRic62
Level 2
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Solved!

Samsung C480 FW plus Big Sur MacOS 10.16: Scanner not scan with colors.

HP Recommended
Samsung C480 FW
macOS 10.15 Catalina

Scanner do not scan with color settings on, BigSur OS. Only B&W PDF or JPG. Other settings don't works.

Regards

1 ACCEPTED SOLUTION

Accepted Solutions
TheRic62
Author
Level 2
5 4 1 3
Message 4 of 4
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HP Recommended

HP fixed the problem with new drivers for MacOS Big Sur. Alleluja! Now it's working fine with my c480fW.

Thanks.

View solution in original post

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Echo_Lake
HP Support Agent
HP Support Agent
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Message 2 of 4
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HP Recommended

@TheRic62

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

 

ECHO_LAKE
I am an HP Employee

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Chronotaru
New member
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Message 3 of 4
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HP Recommended

I use a similar printer, the M2070W but I think the problem is the same. As you probably found, you can print with Big Sur easily, delete the printer and re-add it using the native printing support instead of the driver and it will be fine. The problem is the scanner.

 

In order to scan these are the current options:

* only scan in black and white

* scan using a phone app and then share it via Google Drive or iCloud or something 

* if you use BootCamp, only scan in Windows, or use a spare older laptop

* buy VueScan, scanning software with extensive support for almost all older printers, for $50 😕

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TheRic62
Author
Level 2
5 4 1 3
Message 4 of 4
Flag Post
HP Recommended

HP fixed the problem with new drivers for MacOS Big Sur. Alleluja! Now it's working fine with my c480fW.

Thanks.

Was this reply helpful? Yes No
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