Samsung CLP 415N printer doesn't recognise toner cartridge

Jon_ebs · ‎09-12-2023

Printer won't print even test page. Printer status says Yellow toner cartridge is incompatible when all cartridges are same. All 50% full. I only want to print black for now. Any thoughts on how to get printer to recognise the cartridge or just print black?

Repairatrooper · ‎09-12-2023

Either the chip on the cartridge has failed or the contacts in the printer are bad. At 50% I would inquire with HP about a warranty replacement. As for black only printing, or printing with one color missing is not supported because it causes an imbalance in the voltages on the HVPS.

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Jon_ebs · ‎09-13-2023

Thanks appreciate it, but if contacts are bad on printer im in for printer repair job even if I buy new cartridge, I guess.

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