Samsung CLX-6260 printer series fitted new ITB but get error C5-1710

[2wheels4me]

Hoping someone might be able to explain 🙂

I have a customer who has a Samsung CLX-6260dn that is asking for the ITB to be replaced. They have bought the replacement ITB themselves and asked me to fit it. However once fitted I get the error C5-1710 which relates to the home position not found within the ITB.

I have fitted 2 new belts now, but both have the same issue, but when the old belt is refitted all works fine (apart from the message saying it needs to be replaced soon). I have swapped and checked the belts multiple times but always the same fault, the part numbers are correct (JC96-06514A) and it looks physically the same in all areas bar some extra plastic mylar covers added on the l/h and r/h side of the belt (guess they are just small a mod).

Looking through the service manual it seems that the belt just needs to be replaced, there is no mention of setup procedures or possible rectification of the fault beyond replace or turn off and on. I am at a dead end so any help would be appreciated.

Many thanks

[Copier-Pro]

Because some information is critical i will post a private message to U.Once you receive the Private message just open the envelope icon next to your profile log on and follow the steps.Good Day.

[BullzEye]

Hi! Is it possible to PM me the procedure? I too have the same issue... along with that I also get Scanner Locked  message 

Thanks in Advance for the help!

[Bender84]

Hi! Is it possible to PM me the procedure?

[GunterV]

Your drive T1 is faulty/broken 

[Bender84]

Hi! Is it possible to PM me the procedure?

[Bender84]

The equipment works with the old tape, so the drive T1 is working.

[Paulw06]

I have a model c430 with the same error could you send me the info you refer to please. 

[Paulw06]

I have the same error with a C43Ow 

[bartek48111]

I have the same problem with a SL-C2670FW. Can you help ?