• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Locked

‎01-22-2024 08:58 PM - last edited on ‎01-23-2024 06:52 AM by Retired

HP Recommended
Product: Samsung CLX-6260ND Color Laser Multifunction Printer

Hi 

My printer is 7 years old ([Personal Information Removed]). Around 3 years ago it started working intermittently on the ethernet connection so I changed to USB

Again, this has worked OK for a couple of years but now, whilst the printer is recognised in Windows 10 it won't print. Even if I try to print the test page it immediately shows 'Error - Printing'.

I can however Scan using Samsung Easy Document Creator

I have updated / removed and re-loaded print, Samsung CLX-6260 Series Print Driver (V3.13.12.02:31 ) scan (V3.21.65.11) and Samsung Scan OCR program (V1.01.25). I have also disabled 'Start Eco Driver before printing job' and disabled all eco settings in printer preferences

Has anyone any thoughts as to the cause of this problem please?

 

Thanks in advance 

Deesale, Manchester, UK

Category:
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-22-2024 09:30 PM

HP Recommended

I would guess a hardware issue with the formatter. Have you tried to perform a factory reset yet?

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎01-22-2024 09:30 PM

HP Recommended

I would guess a hardware issue with the formatter. Have you tried to perform a factory reset yet?

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No

‎01-23-2024 04:00 AM

HP Recommended

Thank you Repairatrooper - that worked a treat!!

I really appreciate your help

Thanks again, Deesale

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.