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HP Recommended
Samsung CLX-6260ND Color Laser Multifunction Printer

Hi 

My printer is 7 years old ([Personal Information Removed]). Around 3 years ago it started working intermittently on the ethernet connection so I changed to USB

Again, this has worked OK for a couple of years but now, whilst the printer is recognised in Windows 10 it won't print. Even if I try to print the test page it immediately shows 'Error - Printing'.

I can however Scan using Samsung Easy Document Creator

I have updated / removed and re-loaded print, Samsung CLX-6260 Series Print Driver (V3.13.12.02:31 ) scan (V3.21.65.11) and Samsung Scan OCR program (V1.01.25). I have also disabled 'Start Eco Driver before printing job' and disabled all eco settings in printer preferences

Has anyone any thoughts as to the cause of this problem please?

 

Thanks in advance 

Deesale, Manchester, UK

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

I would guess a hardware issue with the formatter. Have you tried to perform a factory reset yet?

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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2 REPLIES 2
HP Recommended

I would guess a hardware issue with the formatter. Have you tried to perform a factory reset yet?

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



HP Recommended

Thank you Repairatrooper - that worked a treat!!

I really appreciate your help

Thanks again, Deesale

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