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01-17-2023 03:37 AM
I am having trouble adding my printer to my HP account. The system is not accepting my Serial number, even though I am certain it is correct. Without a device added to my HP account, I am unable to contact support for assistance with this issue. Can someone help me resolve this problem?
01-17-2023 09:24 AM
Welcome to the HP Community Forum.
I found a review for this product dated 2014.
HP Support does not generally accept a request for service or help on a device that is out of Warranty.
If the printer is any where near the age guessed (2014), it is well past the time when you can ask for service from HP.
Unable to add Samsung device to your HP Account
Not sure -- HP purchased Samsung a long while back -- no new devices were ever manufactured in the Samsung name after that point. It's possible that there was never any accommodation for adding Samsung devices to the HP Account device list.
Perhaps the device is simply too old to register / add.
References / Resources
- Log into your HP Account if / when you need central access to your device information, including the ability to update your personal information.
- Printers that are / were subscribed to Instant Ink might resist being removed and will remain in the list.
- Open and Read >>> HP Support Personal Dashboard Resource Guide
- Device renaming in the Dashboard does not rename the printer in Devices and Printers (Windows)
Example - HP Account Dashboard
HP Printer Home Page - References and Resources
Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more
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