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‎12-08-2021 02:56 AM

HP Recommended
Product: Samsung MultiXpress 6555nx
Operating System: Microsoft Windows 10 (64-bit)

My Samsung MultiXpress 6555nx stopped working and 'System Recovery' appears on the display. I searched the web for more info and it appears a file named rootfs.tar.gz is needed on a memory stick in order to reinstall the system. I cannot find this file on the web. I replaced the internal hard disk as it contains bad sectors, hence the System Recovery error message.

Contacting HP support failed as my printer serial number is not recognised, so i'm stuck here.

Can anyone help me to obtain the file needed to reinstall the printer system?

 

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1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-09-2021 07:19 AM - edited ‎12-09-2021 07:30 AM

HP Recommended

Thanks for the info. Unfortunately, my printer does not appear in the FTP list. Is it compatible with other models?

 

Edit

I went to the ftp://ftp.hp.com/pub/softlib/software13/printers/SS/SCX-6555NX/ folder and noticed recoveryFW.zip

This file contains the recovery image rootfs.tar.gz

Thanks for pointing me into the right direction.

View solution in original post

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2 REPLIES 2

‎12-08-2021 07:57 PM

HP Recommended

The link I provided in this thread should have the files you need.

 

https://h30434.www3.hp.com/t5/Samsung/Samsung-ProXpress-C2680FX-HDD-error-files-to-recover/m-p/82242...

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



1 person found this reply helpful
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‎12-09-2021 07:19 AM - edited ‎12-09-2021 07:30 AM

HP Recommended

Thanks for the info. Unfortunately, my printer does not appear in the FTP list. Is it compatible with other models?

 

Edit

I went to the ftp://ftp.hp.com/pub/softlib/software13/printers/SS/SCX-6555NX/ folder and noticed recoveryFW.zip

This file contains the recovery image rootfs.tar.gz

Thanks for pointing me into the right direction.

1 person found this reply helpful
Was this reply helpful? Yes No
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