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HP Recommended

Hi there, I need a file image to recover my HDD on my Samsung SL-K4300LX  printer.

Please help me.

Birdeng
1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

I will send you some information via private message. Just waiting for a moderator to enable that function on your account.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



View solution in original post

5 REPLIES 5
HP Recommended

I will send you some information via private message. Just waiting for a moderator to enable that function on your account.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



HP Recommended

Thank you very much, and I look forward to receiving it soon.

Do I just need to wait for the administrator to activate it, or is there anything I need to do on my side?

Birdeng
HP Recommended

Just have to wait, with holidays this has been taking a little longer.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



HP Recommended

Check your private messages as the information you need is there.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



HP Recommended

Hi there, thanks.

I have successfully fixed my printer. Thank you so much for providing the image file.

Additionally, a reminder for others who might face a similar issue: the downloaded zip file needs to be unzipped before being copied to a USB drive.

Birdeng
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