Solved: Samsung ProXpress C4060FX HDD broken - HP Support Community

VictorMansson · ‎08-07-2023

Hi

I have an Samsung ProXpress C4060FX (From 2017) that is stuck in the "Loading" when booting up. I have left it for 24+ h but nothing. I can't access the recovery/service mode (Pressing powerbotton + the touchscreen).

I don't have any network connection or USB connection to the printer so can't access it that way.

If i remember correct I got error

"

Code: S1-2433, S1-2443, S1-2444
Description:System Failure: #S1-2433 . Call for service
HDD System Failure: #S1-244x. Call for service
Causes:HDD partition is full or corrupted.

I can't find any documentation on how to replace the HDD in the system. From what I understand you can get an recovery image and use a USB-stick to recover the HDD.

I opend up a sidepanel and found the motherboard (but not the HDD). I unplugged the sata-connector and was then able to boot in to the recoverymode. From there I found the option to recover the HDD with USB. But I have not been able to find an recovery image or what USB-port to use. (Found 3 diffrent on the printer).

Have anyone got a service manual for this printer or any other information that may help?
I'v got extra 2.5 inch HDD/SSD's laying around so could replace it if I could get documentation on the procedure. I work in IT and is fairly tech savvy.

Repairatrooper · ‎08-09-2023

Check your private messages for a link to the recovery image stored on the HP FTP site.

Secondly, you may not be able to use an SSD drive. Similar HP models will only use a physical drive. Some units also require an self-encrypting drive as well.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

View solution in original post

Repairatrooper · ‎08-09-2023

Check your private messages for a link to the recovery image stored on the HP FTP site.

Secondly, you may not be able to use an SSD drive. Similar HP models will only use a physical drive. Some units also require an self-encrypting drive as well.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

VictorMansson · ‎08-09-2023

Thanks Repairatrooper

I can't see private messages yet. (New member). Think I need to be at least level 1 to see private messages.

Could you email the link to me at arkof[AT]live.se ?

Repairatrooper · ‎08-09-2023

A moderator just has to flip the switch on your profile to allow me to PM. Will send it to you as soon as that happens.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

VictorMansson · ‎08-09-2023

Hi again!

The recoveryfile seems to be correct. I get to about 20% then "FAIL: Please replace the HDD".
Do you know where to find any documentation on replacing the HDD? It seems to be buried deep inside the mashine behind a lot of plastic parts and screws etc.

Would be a shame to have to e-waste the maschine for a bad HDD. It has a pretty low usage over all.

Repairatrooper · ‎08-11-2023

It looks from the pictures that you need to remove the scanner assembly and the drive is in right side behind the control panel. You may be able to find the service manual by searching online for it and would likely be a big assistance in this case.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

Samsung ProXpress C4060FX HDD broken

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