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Samsung MultiXpress SL-M5370

Hello @ all, 

 

I've thoroughly reviewed all available documentation related to the recovery process, and the only file I can download from the support website is the firmware titled Samsung_M4370_5370_Series_V5.H6.01.HDS.

 

However, I’m unable to locate the specific recovery file mentioned in the documentation, M537x_M437x_EVxx.xx.xx.xx_FSxx.xx.xx.xx.xx_HDD.zip

 

I recently replaced the hard drive in my printer with an exact match, but I can’t proceed with the restoration because I can't find this recovery .zip file. Additionally, the FTP link provided in the documentation (ftp://ftp.hp.com/pub/softlib/software13/printers/SS/HDD-UI-Recovery) seems to be broken.

 

Could someone please help me locate this file or guide me on how to complete the recovery process? Any assistance would be greatly appreciated!

 

Billy

Thank you in advance.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

I can provide a link, but need to send you a private message to do so. Will send it once a moderator enables the private message function on your profile. I have requested feature be activated on your account.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



View solution in original post

4 REPLIES 4
HP Recommended

I can provide a link, but need to send you a private message to do so. Will send it once a moderator enables the private message function on your profile. I have requested feature be activated on your account.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



HP Recommended

Thank you so much for your help. The files worked perfectly. Restore was successul  

HP Recommended

HELLO CAN U HELP ME WITH THE RECOVERY FILE PLEASE

HP Recommended

Do not tag onto an existing post, please create a new thread of your own.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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