Samsung X7600GX Scanning issue

copyman1 · ‎04-22-2022

My IT person who has vast experience with other OEM's and connecting copiers to network can't get scanning to work on this Samsung. Got it printing and web interface page comes up. But it fails every time when you try to scan.

Also IT person said he setup like any other scan to email copier he has done but scans still fail. Also can't access address book.

When you run the smtp test from interface it connects.
At first the web interface page was turned off and could not get it to print but that was corrected so maybe the machine was initialized or reset and a scan setting is turned off?

Thank you in advance

Repairatrooper · ‎04-22-2022

Make sure that the firmware is up to date. Some models do not meet current security settings without updates.

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copyman1 · ‎05-02-2022

Hi ,

Thanks for the reply.

Went ahead and updated the firmware from 2014 version to latest available 2021.

My IT person tried again to setup scanning and was unsuccessful. Only way it will work is manually inputting email address every time you want to scan. He said address book is missing.

Any ideas on how to get the address book back?

Or any other ideas greatly appreciated.

Thanks in advance

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