• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Locked

‎09-21-2022 01:58 PM

HP Recommended
Operating System: Microsoft Windows 11

Dear Support Service,
I have a Windows 11 OS and my brand new PC is unable to fully install the driver software for the printer SAMSUNG Xpress M2675FN. My PC recognizes the printer, the installation starts, but during the installation of the printer g software the following problem occurs: ,,Operation could not be completed (error 0x800f0214). The specified path does not contain any applicable device INFs."
When I want to print something, the status of the printer is "Sent to printer." , but nothing happens. I have watched a couple of videos, read a lot of tips, tried almost everything of the advices, I have been searching for the solution for 2 days, but the problem is still not solved unfortunately.
What can I do to fix this problem?

Thank you very much for your help.

1 person had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.