Samsung Xpress SL-C1860FW logo screen

[Henry0001]

I realise this has already been asked but wanted to know if there was an answer provided that resolved the issue. I tried doing a factory reset, suggestion of pressing "1", "2" and "3" at the same time but that didn't do anything. I downloaded firmware from the HP site and that didn't seem to do anything either.  So any comments to get this working again would be greatly appreciated.

[Hawks_Eye]

Hi @Henry0001 

Welcome to HP Support Community!

We noticed that this thread hasn't had any updates in a while since your original post; while this is rare, we didn't want this post to remain unanswered, so, here's the solution to your query. We hope it helps you and everyone viewing this post 😊

Thanks for hanging in there — that stuck logo screen on the Samsung Xpress SL-C1860FW can be a real headache. Let’s try a few approaches that have helped others bring their printers back to life:

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🧰 Option 1: Power Cycle + USB Print Trigger

This quirky method has surprisingly worked for some users:

1. Turn off the printer using the power switch.
2. Leave it powered off for 3–4 days (yes, days), with all cables still connected.
3. On your PC, install Samsung Easy Printer Manager 1.05.82.00.
4. Restart your PC.
5. While the printer is still off, send a print job from your PC.
6. Power on the printer while the print job is queued.

This can sometimes “wake” the display and bypass the stuck logo screen.

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🔧 Option 2: Deep Power Drain + Firmware Refresh

If the above doesn’t help:

1. Turn off the printer and unplug it.
2. While unplugged, press and hold the power button for 30 seconds to drain residual power.
3. Leave it unplugged for 2–3 days.
4. Reconnect and power on — if the screen returns, immediately update the firmware using the latest file from HP’s support page to stabilize the system.

Let me know how far you'd like to go with this — I can help you track down the right firmware, walk through the update process, or even locate a replacement board if needed. You're doing all the right things so far.

Let's see if we can get that screen to light up again.

Please mark this post as “Accepted Solution” if the issue is resolved, and if you feel this reply was helpful, click “Yes”.

Thanks for being part of the HP Community!
Hawks_Eye