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‎03-07-2018 12:16 AM

HP Recommended
Product: M2070W
Operating System: Microsoft Windows 10 (64-bit)

This has to be the most frustrated I've ever been with a product...

 

I own a Samsung M2070W mulitifunction machine, I purchased in the Phililppines while there, I've since relocated back to the US, and had the printer shipped along with my belongings, upon my return when instillating an offical Samsung 111S toner cartidge I purchased myself in person from a retail Office Depot location the printer refuses the cartridge with the message "Toner Not Compatible"

 

Has anyone seen this before? are the cartridges somehow region locked?

 

 

 

Toner & Official CartridgeToner & Official Cartridge

3 people had the same question
2 REPLIES 2

‎03-08-2018 12:28 PM

HP Recommended

I will try and give some information.As far as my knowledge goes the printers and the consumables are country area related.This will mean that you will have to tell the machine somehow that you have relocated and it will then accept the new toner.I have never done this but hope someone will be able to assist you with this.

I am A certified Copier Technician.
It is so nice to give some help where possible and the forum is a great idea Thank You.Sometimes a picture speaks louder than words to find a solution.Should you find my help use full just give some credit for my effort please.
.Thank You.Copier-Pro
If you found this post helpful, you can let others know and also show your appreciation by clicking the “Accept as Solution”button, “Thumbs up" button!

#################################################################
I'M NOT AN HP EMPLOYEE AND DO ANSWER THESE QUESTION ON MY OWN BEHALF.
#################################################################
Was this reply helpful? Yes No

‎03-08-2018 03:32 PM

HP Recommended

I will try and give some information.As far as my knowledge goes the printers and the consumables are country area related.This will mean that you will have to tell the machine somehow that you have relocated and it will then accept the new toner.I have never done this but hope someone will be able to assist you with this.

I am A certified Copier Technician.
It is so nice to give some help where possible and the forum is a great idea Thank You.Sometimes a picture speaks louder than words to find a solution.Should you find my help use full just give some credit for my effort please.
.Thank You.Copier-Pro
If you found this post helpful, you can let others know and also show your appreciation by clicking the “Accept as Solution”button, “Thumbs up" button!

#################################################################
I'M NOT AN HP EMPLOYEE AND DO ANSWER THESE QUESTION ON MY OWN BEHALF.
#################################################################
Was this reply helpful? Yes No
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