Samsung xpress c1810w

Ladonnep · ‎04-01-2024

Product: Samsung Xpress SL-C1810W Color Laser Printer

I have a Samsung SL-C1810W color laser printer. One day I started getting paper jam error. I searched path for any paper remnants but couldn't find any. I replaced the paper with fresh paper, no joy. I shut down the printer and unplugged it for a couple of minutes, no joy. I changed to 8 1/2 x 14", no joy. I looked for any mechanical problems with paper tray and paper path, no joy. The one thing I did notice during printing cycle, The printer tray (when inserting) would raise up to two white arms that the tray rest on. I watched from underneath those arms during printing cycle, they did not release to allow the paper tray to raise up. I'm not sure if there is a mechanical or firmware sequence that's not happening.

Repairatrooper · ‎04-02-2024

I do not have one of these in front of me, but typically with this design the inner lift is triggered when the tray is inserted and does not drop again until you remove the tray. There should be a spring underneath that assists the lift mechanism. Can you post any pictures?

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

Create an account on the HP Community to personalize your profile and ask a question