Scan and copy vertical white stripe

[wsomar]

YURIS, What I meant was to check if the ribbon cable is firmly connected to the optical scanner bar. Because it is located under the glass of the flatbed, you would have to open up the unit. If the user is at a point that he/she is about to replace the bar, they will have to open it anyway. The rationale here is that it is more likely that the cable is loose that it is that the scanner bar went bad. I hope this clarifies my earlier comment.

[Wolf9]

Hello Wsomar

thanks a lot for your advice.

BUT do you know any instruction manual how to open the glass of the flatbed (for example of my ProExpress C3060FR?)

Wolf9

[saints34]

Exaclty same problem here. C480W. Same white stripe size, even.

Just a few weeks ago, it started for no reason.

Isn't strange that this problem happens right now to so many people?

HP Samsung, please, any solution?

[TEJ1602]

@saints34, Welcome to HP Support Community!

For support options for Samsung Printers in your country or region please check this website

Thanks!