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Elenktik
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Message 1 of 2
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Scanner of SCX-3405 does not work since Win10 update

HP Recommended
SCX-3405
Microsoft Windows 10 (64-bit)

I have updated my Windows Software from 7 to 10.

 

Then I have deinstalled my old Printer Driver and downloaded all Windows 10 Software/Driver from here: https://support.hp.com/de-de/drivers/selfservice/samsung-scx-3405-laser-multifunction-printer-series...

 

I installed the following driver:

- SCX-3400 Series Scan Driver

- Serie Samsung SCX-3400 – Printer Driver

 

And the following software

- Samsung Easy Printer Manager

- Samsung OCR-Program for Scanner

 

Printing works, but scanning does not.

 

I removed everything and reinstalled it, but still same issue.

 

If I start Easy Printer Manager and click on Scan, then it tells me that Scan software is not installed. However, under my apps I can see taht Samsung ORC has been installed.

 

I also tried to run the "Samsung Printer Diagnostics". The tool found that there is no scanner driver installed for SCX-3405 and asks me if this should be fix. When I click yes, then it tells me that it can't download the scanner driver currently and tells me to download my self and links to hp.com - however, I have downloaded the scanner driver already and installed it..

 

 

Any help? I am desperate.

 

1 REPLY 1
FredE546
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HP Recommended

I am having the exact same issue on my Windows 10 64bit machine.  Whenever I try to update via SPD, I receive continual error message about not being able to connect to the Samsung/HP update server.

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