Software missing for M2070 on Imac

[Mnz145]

Hello,

Suddenly my Imac tells me that I can't print because my software is missing for my Samsung M2070.  I've been using it for 5 years, NO problem. Suddenly it's missing and I can't download it for the mac

[Raj_05]

Hi @Mnz145,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like a frustrating issue! If your iMac suddenly can't find the drivers for your Samsung M2070, here's a step-by-step guide to try and resolve it.

Check Compatibility:

• Ensure that your iMac's operating system version is compatible with the Samsung M2070 drivers. Sometimes, after a macOS update, older drivers may no longer be supported.

Download Drivers:

• Samsung printers are now part of HP after their acquisition. You can try downloading the drivers from HP's official website:
  1. Go to the HP Support website.
  2. Search for "Samsung M2070."
  3. Download and install the latest driver available for macOS.

Install Generic Printer Drivers:

• If specific drivers are unavailable, you can use the built-in macOS printer drivers:
  1. Go to System Preferences > Printers & Scanners.
  2. Click the + button to add your printer.
  3. Select your printer from the list. macOS may offer a generic driver if the specific one isn't available.

Re-add the Printer:

• Remove the printer from your list and re-add it:
  1. Go to System Preferences > Printers & Scanners.
  2. Select your Samsung M2070 and click the - button to remove it.
  3. Restart your iMac.
  4. Go back to Printers & Scanners and click the + button to add your printer again.

Check for Software Updates:

• Sometimes, updating macOS can resolve driver compatibility issues:
  1. Go to System Preferences > Software Update.
  2. Check if there are any available updates and install them.

Reset Printing System:

• As a last resort, you can reset the printing system, but note that this will remove all printers and scanners:
  1. Go to System Preferences > Printers & Scanners.
  2. Right-click (or Control-click) in the printer list and choose Reset printing system.
  3. Confirm the reset and re-add your printer.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support