Troubleshoot Samsung C430W - printer not working

[mbas]

Hi all, such a frustrating time with the printer not working and quarantine plus WFH. 

So one day suddenly the printer just stop working, I tried changing toners still no luck, turning it off and plug off the cable still not working. I cannot use the Samsung Easy Printer Manager to identify the problem since it keeps crashing all the time. 

The current condition is now the orange/red light of the troubleshoot is on. Every time I reset, by turning off or taking one of the toners out and putting them back in, the printer making a running sound halfway and suddenly it stops. 

So if anyone has any on how to update either the Samsung Easy Printer Manager software, or to do hard reset on the printer, or any other software that can check and identify the problem with the printer. 

Thanks and stay safe!

[Valsimot · Accepted solution]

It could be as simple as waste toner tank full and needs replacement or something with imaging drum.

If the printer is connected on a wireless network you can access printer web interface if you enter printers IP address in the web browser instead of your home page. If the printer is connected with USB then a Samsung monitor should inform the user with printer status.

[mbas]

Thank you so much for your help and reply. Cleaning the toner tank sure did the job!