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OscarPerth
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Solved!

Using MS "Your Phone Companion" setting up Link issue

HP Recommended
Convertible Notebook
Microsoft Windows 10 (64-bit)

IScreenshot_20200403-095803_Your Phone Companion.jpg

 I have 2 HP machines. An older notebook where the MS "Your Phone" functionality works perfectly well.

The issue:

                     On this problem machine, the "Your Phone" functionality works partially. All functions except the following work very well.

 

                     When I attempt to use the "Continue Browsing on a Computer" functionality the Android phone attempts to make a connection (as the above screen shot shows) but after an interval of just a few seconds aborts. No error message, just asks to retry.

 

The notebook and phone are both on the same internet connection,  and both setup on the one MS account. They are both paired via blue tooth. The physical connection must be OK as the other phone to PC sharing functions work perfectly.

 

I have been working on this for 2 days, with MS help. No solutions offered. Indeed, I don't believe it is an MS issue because the complete system works perfectly well on my other HP machine connecting to the same Android phone.

 

Any and all help would be appreciated.

I have reinstalled, rebooted and cursed at the phone. All to no avail.

 

 

 

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Accepted Solutions
Echo_Lake
HP Support Agent
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@OscarPerth

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, As we have limited support boundaries in the support community as of now.

I would request you to reach out to our HP Smart Friend Support and our Support Engineers should be able to sort this out. HP Smart Friend Support can be reached by clicking on the following link: www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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Echo_Lake
HP Support Agent
HP Support Agent
24,921 24,877 1,161 1,192
Message 2 of 4
Flag Post
HP Recommended

@OscarPerth

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, As we have limited support boundaries in the support community as of now.

I would request you to reach out to our HP Smart Friend Support and our Support Engineers should be able to sort this out. HP Smart Friend Support can be reached by clicking on the following link: www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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OscarPerth
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Thanks:

 

The support got me through by re-installing Windows!

 

That did the trick!

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Echo_Lake
HP Support Agent
HP Support Agent
24,921 24,877 1,161 1,192
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@OscarPerth

Thank you for posting back.

 

Glad to hear that the issue is resolved. If you need any help, feel free to reach out to us.

 

Have a great day! 

ECHO_LAKE
I am an HP Employee

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