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Wrong printed colors - Laser printer Samsung C480W

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Samsung C480W
Microsoft Windows 10 (64-bit)

I have a Samsung C480W printer, SN:[edit]


I've just changed the yellow cartridge which was almost empty but still printing fine. When printing with the new full yellow cartridge, printed copies are too "yellowish" (I am printing a graphic with many gray areas which appear yellow with this new cartridge). I tried another brand new yellow cartridge, with the same results. If I replace the old (almost empty) yellow cartridge, it prints fine again (the same graphic with the gray areas prints correctly with the old cartridge).

I tried printing different color documents with both the new and old cartridges, and always get the same result: the old cartridge prints ok, whereas the new ones print too "yellowish".


P.S. 1: all cartridges are Samsung originals.

P.S. 2: I turned off the printer every time I changed the cartridges.


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I have the exact same problem. Did you find any solutions?

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For some reason I cannot attach the document, here is a copy and paste

Samsung Printers - Use the features and functions of the Smart Printer Diagnostic System (SPDS) c05816745 | Public

Last Modified Date: 2018-02-09


This document provides information on how to use the features of the Smart Printer Diagnostic System (SPDS).
The initial screen of the SPDS application consists of the printer information, main menu, and the menu (or Drawer) bar.
  • Printer Information: Provides information of the printer and includes the serial number, firmware version, IP address, and supplies information.
  • Main menu: Provides information about the service features and materials.
  • Menu (or Drawer) bar: Displays the function of the SPDS.
The SPDS application has the following main features:
  • Error
  • Diagnosis
  • Test
  • Information
  • Service
Figure : SPDS screen
SPDS initial screen
  1. Printer Information
  2. Main menu
  3. Menu bar
Features of the SPDS
This section provides details of the SPDS features.
Contact Information
Depending on your country or region, contact SPDS for further assistance:
Additional Information
If you need more information, go to the SPDS Download Center at
The Download Center contains a link to the SPDS User Manual.
If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

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