Wrong printed colors - Laser printer Samsung C480W

[iSMAEL5]

I have a Samsung C480W printer, SN:[edit]

I've just changed the yellow cartridge which was almost empty but still printing fine. When printing with the new full yellow cartridge, printed copies are too "yellowish" (I am printing a graphic with many gray areas which appear yellow with this new cartridge). I tried another brand new yellow cartridge, with the same results. If I replace the old (almost empty) yellow cartridge, it prints fine again (the same graphic with the gray areas prints correctly with the old cartridge).

I tried printing different color documents with both the new and old cartridges, and always get the same result: the old cartridge prints ok, whereas the new ones print too "yellowish".

P.S. 1: all cartridges are Samsung originals.

P.S. 2: I turned off the printer every time I changed the cartridges.

[Greekuser]

I have the exact same problem. Did you find any solutions?

[Repairatrooper]

For some reason I cannot attach the document, here is a copy and paste

Samsung Printers - Use the features and functions of the Smart Printer Diagnostic System (SPDS) c05816745 | Public

Last Modified Date: 2018-02-09

This document provides information on how to use the features of the Smart Printer Diagnostic System (SPDS).

Overview

The initial screen of the SPDS application consists of the printer information, main menu, and the menu (or Drawer) bar.

• Printer Information: Provides information of the printer and includes the serial number, firmware version, IP address, and supplies information.
• Main menu: Provides information about the service features and materials.
• Menu (or Drawer) bar: Displays the function of the SPDS.

The SPDS application has the following main features:

• Error
• Diagnosis
• Test
• Information
• Service

Figure : SPDS screen

1. Printer Information
2. Main menu
3. Menu bar

Features of the SPDS

This section provides details of the SPDS features.

Error menu

The Error feature checks the printer error and obtains details related to the error for service activity. It also provides text and video guides to troubleshoot a printer error.

The Error menu consists of the following sub-menus:

• Device Error: Finds error symptoms and solution, and provides workflow descriptions, charts, and a video clip to solve the problem.
• Action Guide: Searches and downloads technical materials.

Figure : Error menu

1. Device Error
2. Action Guide

Device Error

Device Error has the following functions:

• Show current error(s)
• Search error codes

• Show current error(s): Checks the printer error automatically when the device is connected.
  Figure : Show current error(s)

  
• Search error codes: Searches for specific error codes, and then displays the symptoms and resolution for the error.
  Figure : Error code and Code Name

  
  Figure : Flow chart and video clip for an error

  

Action Guide

Action Guide provides instructions using text guides and video clips to enable an engineer to resolve a printer error.

To troubleshoot a printer error, use any of the following Action Guides:

• Tech Guide
• Disassembly Video
• Service Manual
• Exploded View

• Tech Guide
  When a printer error occurs, regardless of the error code, the "Tech Guide" provides useful advice using easy to follow flow charts and video clips.
  Figure : Tech Guide: Search by symptom

  
  Figure : Flow chart and video clip for an error

  
• Disassembly Guide
  Provides video clips for assembly and disassembly of the printer and its parts.
  To view a video clip
  1. Select a printer model.
  2. Select the printer part with issues, and then view the video clip.
  Figure : Disassembly Guide

  
  Figure : Disassembly video clip

  
• Service Manual
  Downloads service manuals in .pdf or .html format.
  To view instructions in a Service Manual
  1. Type a printer model, and then click Search.
     Figure : Service Manual

     
  2. Depending on your language, select a Service Manual to view and download a .pdf or .html version.
     Figure : Service manual versions for html and pdf

     
• Exploded View
  Provides details of the service part (printer part code, location, name and service availability) related to the error.
  Figure : Exploded view - Parts List

  
  To view service parts in the Exploded View
  1. Type a printer model, and then click Search.
     Figure : Exploded View search

     
  2. Select a printer service part from the Exploded View List, and then select the .pdf in Attached Image.
     Figure : Exploded View List

     
     Figure : Exploded view Illustration

     

How to use the Error feature?

Follow these steps to use the Error feature in the SPDS application:

1. Log in to the SPDS application using a mobile device or Windows PC.
2. Select a connection type.
3. Touch the SPDS Menu bar, and then select the Error menu.
4. Type the error code in the Search text box, and then touch the Search icon.
   The error code name and content displays the error description.
5. Touch Viewing a video to view the instructions in the video clip.
6. Select a printer model from the list, and then touch OK.
   For instructions (text guides or video clips) to troubleshoot a printer error, select an Action Guide.

Diagnosis menu

The Diagnosis menu provides the ability to identify the problem, and recommends corrective actions for the problem.

The Diagnosis menu consists of the following functions:

• Engine Diagnostics: Identifies problems related to motor, clutch, and sensors.
• Image Quality Diagnostics: Tests image quality and provides a service guide.
• Network Diagnostics: Identifies the network issue and provides a troubleshooting guide.
• Fax Diagnostics: Identifies the fax issue and provides a troubleshooting guide.
• Smart Fax Diagnostic System: Tests for sending and receiving fax.

Figure : Diagnosis menu

Engine Diagnostics

In case of printer operation failure, the Engine Diagnostics function identifies the cause of printing engine problems by checking and testing the defective parts or conditions.

• Defective parts include motors, sensors, clutches, and other operation parts.
• Conditions are related to the image quality and printing system.

   NOTE:

It is recommended to use diagnosis functions with an HQ product professional’s advice.

To use Engine Diagnostics, check and adjust the following printer operations:

• Condition
• Sensor
• Part

Figure : Printer operations: Diagnostic Mode

1. Condition
2. Sensor
3. Part

How to use the Engine Diagnostics function?

Follow these steps to use the Engine Diagnostics function in the SPDS application:

1. Log in to the SPDS application using a mobile device or Windows PC.
2. Select a connection type to connect to a printer (USB, for example).
3. Touch the SPDS Menu bar, select the Diagnosis menu, and then select Engine Diagnostics.
4. On the list of Engine Diagnostics, complete the following tests:
   • Motor (Part): Select a motor, and then click Start in the Diagnostic Mode.
   • Sensor: Select a sensor, and then view the Status in the Diagnostic Mode.
   • Condition: Select a printer condition, and then view a condition in the Diagnostic Mode.

Image Quality Diagnostics

When the printer prints defective images, the Image Quality Diagnostics function will help you find the causes of the image problems.

How to use the Image Quality Diagnostics function?

Follow these steps to use the Image Quality Diagnostics function in the SPDS application:

1. Log in to the SPDS application using a mobile device or Windows PC.
2. Select a connection type to connect to a printer (USB, for example).
3. Touch the SPDS Menu bar, select the Diagnosis menu, and then select Image Quality Diagnostics.
   Figure : Image Quality Problems

   
4. On the list of Image Quality Diagnostics, select an image quality problem.
5. Print the test page, and then check the printed test page.
   Figure : Print test image

   

   Figure : Check printed image

   
6. Use the service guide to check a defective part.
   Figure : Use service guide

   

Network Diagnostics

When the network connection fails, the Network Diagnostics identifies the network status.

Basic network connection

• Ethernet
• Wi-Fi
• Network Configuration
• IP Address Configuration
• Optional Ethernet

Advanced network connection

• Wi-Fi (Advanced)
• Internet Connection
• Google Cloud Print
• Samsung Cloud Print
• Authentication Server
• SMTP Server

How to use the Network Diagnostics function?

Follow these steps to use the Network Diagnostics function in the SPDS application:

1. Log in to the SPDS application using a mobile device or Windows PC.
2. Select a connection type to connect to a printer (USB, for example).
3. Touch the SPDS Menu bar, select the Diagnosis menu, and then select Network Diagnostics.
4. On the list of Network Diagnostics, select Start.
   Figure : Start the network diagnostics test

   
5. Select a network connection in Basic Diagnostics to check the network status.
   Figure : Check network status

   
6. Select Detailed Diagnostics, select the appropriate network connection check box, and then select Diagnostics.
   Figure : Network for detailed cases

   
   A Troubleshooting Guide displays the error information.
   Figure : Troubleshooting Guide

   

Fax Diagnostics

The Fax Diagnostics function identifies the causes of a Fax failure. To check the fax sending and receiving functionality, use the Smart Fax Diagnostic System (SFDS) function to run a fax test.

How to use the Fax Diagnostics function?

Follow these steps to use the Fax Diagnostics function in the SPDS application:

1. Log in to the SPDS application using a mobile device or Windows PC.
2. Select a connection type to connect to a printer (USB, for example).
3. Touch the SPDS Menu bar, select the Diagnosis menu, and then select Fax Diagnostics.
4. On the list of Fax Diagnostics, select Start.
   Figure : Test the Fax Diagnostics

   
5. Select a fax connection in Basic Diagnostics to check the fax status.
   Figure : Fax connections

   
   A Troubleshooting Guide displays the error information.
   Figure : Troubleshooting Guide

   

Smart Fax Diagnostic System (SFDS)

Smart Fax Diagnostic System (SFDS) function allows you to run a test to send and receive a fax, and is available for limited countries/regions.

   NOTE:

SFDS function is only available for the United States and Republic of Korea.

For information, to use this function, click  to view the SFDS User Guide.

Figure : Smart Fax Diagnostics System User Guide

How to use the Smart Fax Diagnostic System function?

Follow these steps to use the Smart Fax Diagnostic System (SFDS) function in the SPDS application:

1. Log in to the SPDS application using a mobile device or Windows PC.
2. Select a connection type to connect to a printer (USB, for example).
3. Touch the SPDS Menu bar, select the Diagnosis menu, and then select Smart Fax Diagnostic System.
4. Select one of the following fax test to receive or send a fax diagnostic request:
   • Test to receive a Fax:
     Select the Check the fax line quality by receiving fax option.
   • Test to send a Fax:
     Select the Check the fax line quality by sending fax option.
     Figure : Fax Line Diagnosis options

     
5. Touch the Service Region text box to select a service region, and then type the fax number in the Customer Fax Number text box.
6. Touch the Send Diagnostic Request button.
   Figure : Send Fax Diagnostic Request

   
7. Touch the  Send Email icon to submit the Fax Diagnostic Test and to send a request email.
8. Make sure to check if an acceptance mail is on your mail service.
   To test sending fax, select the Service region and Customer Fax Number.
   A test fax (Fax line diagnostic report result) from SPDS will be on your email.
   Figure : Text fax received

   

Test menu

The Test menu provides optimized print patterns to analyze a printer condition and image quality.

The Test menu consists of the following sub-menus:

• Printout Pattern: Identifies image defects.
• Shading Test: Tests scan image after a scanner replacement unit.

Figure : Test patterns to find image defects

Printout Pattern

The Printout Pattern function prints useful patterns to check the printer image defects.

How to use the Print test pattern function?

Follow these steps to print a test pattern to find image defects:

1. Log in to the SPDS application using a mobile device or Windows PC.
2. Touch the SPDS Menu bar, select the Test menu, and then select Printout Pattern.
   Figure : Printout Pattern

   
3. Select the required options in the Printout pattern screen, and then select Print.

   • Print test pattern/ Color model
   • Paper size
   • Simplex/Duplex print
   Figure : Pattern List (for K7600LX)

   

      NOTE:

   The “Number of pages to print” menu is available only for blank sheet printing.

   A message displays "Sending a printout pattern to the printer." and checks the printing defect.
   Figure : Checks printer condition and image evaluation

   

Shading Test

   NOTE:

A Shading Test must be performed only after scanner unit replacement or scanner test (when replacing the main board or scan unit).

The Shading Test analyzes the scanner operation and scanned image quality.

This test is only available for Platen scanner. For dual scanner, use Tech Mode.

How to use the Shading Test Pattern function?

Follow these steps to print a shading test pattern to find image defects:

1. Log in to the SPDS application using a mobile device or Windows PC.
2. Touch the SPDS Menu bar, select the Test menu, and in Shading Test select Shade Test and Print Report.
3. Check if the print report result is Fail or OK.

      NOTE:

   If the Shading Test result is "Fail", inspect the scanner lens and fix the scanner again. You might need to replace the scan unit.

   Figure : Shading test result

   
4. Select Print Last Shade Test Report to compare the previous scan shading result report.
   Figure :

   
   Defective image
   
   1. Proper Image
   2. Defective image

Information menu

The Information menu provides a detailed printed report about the configuration and information of the printer.

Figure : Information menu

The Information menu consists of the following functions to provide detailed reports for analyzing the printer:

• Configuration
• Information

Configuration

Provides a report on the following information of the printer:

• Preferences Information
• Date of First Set Installation
• Firmware Information
  Figure : Information: Configuration

  

  1. Preferences Information
  2. Date of installation
  3. Firmware Information

How to print the printer Configuration information?

Follow these steps to print the Configuration information:

1. Log in to the SPDS application using a mobile device or Windows PC.
2. Touch the SPDS Menu bar, select the Information menu, and then select a topic (Preferences, for example) in the Configuration section.
3. Select Print to print the report.

Information

Provides a report on the following information of the printer:

• Supplies
  Figure : Supplies Information

  
• Network
  Figure : Network

  
• Fax Report
  Figure : Fax Report (Print)

  
• Error Report
  Figure : Error Report
  
• Tech Mode
  Figure : Tech Mode

  
• Download firmware
  Figure : Firmware downloads

  
• Forced Firmware Download Videos
• Checking genuine toner use
  Figure : Checking genuine toner use

  

How to connect to Tech Mode?

Follow these steps to connect to Tech Mode:

1. Log in to the SPDS application using a mobile device or Windows PC.
2. Touch the SPDS Menu bar, select the Information menu, and then select Tech Mode.
3. Type a printer model, and then touch the Search icon.
4. Instructions will display in the Content section.

How to update the printer firmware using SPDS?

Supported printers include all Samsung printers launched after December 2012. For a list of supported printers, go to SPDS Support Model List.

   NOTE:

A3 and A4 Samsung copiers are not supported.

Follow these steps to update the printer firmware on your operating system:

1. Make sure that SPDS version 2.00.37 or a higher version is set up in your Android, iOS, or Windows PC operating system.
2. Download the firmware file for your printer.
   1. Go to HP Support.
   2. Type or search for your printer model.
   3. Locate the firmware section, and then make sure to download the correct firmware file for your printer.

         NOTE:

      Make sure to download the latest firmware version for your printer.

      Figure : Download firmware from HP Support

      
3. Select Open folder or browse to the location where you saved the file, right-click the .zip file, and then extract all files.

      NOTE:

   For A4 Samsung printers: The compressed .zip file contains an *.hd extension firmware file.

   Figure : Firmware file with an .hd extension

   

4. Copy the firmware file to your operating system.
   • Android
     1. Make sure to create a firmware folder (FW) on your device.
     2. Tap Settings, and then select Storage.
     3. Copy the firmware file in the following location on your device:
        ‘internal storage > SPDS > FW’
        Figure : Download firmware to an Android operating system

        
   • iOS
     1. Make sure to connect your PC to your iOS operating system.
     2. Make sure to create a folder named "FW" in your PC.
     3. Copy the firmware file to the "FW" folder.
     4. Execute iTunes.
     5. Select File Sharing, and then select SPDS.
     6. Drag the ‘FW’ folder located in your PC to the SPDS documents area.
        Figure : Copy the firmware to an iOS operating system

        

        1. File Sharing
        2. SPDS app
        3. Firmware (FW) folder in PC
        4. Drag the firmware (FW) folder to the SPDS document area.
   • Windows PC
     1. Save the firmware file to a folder.
     2. Make sure to note the location of the firmware file.
        Figure : Firmware file saved in a Windows operating system

        
5. Update the firmware using SPDS.

      CAUTION:

   While the update is in progress, make sure not to turn off your operating system or the printer.

   1. Connect a printer to your operating system.
   2. Log in to SPDS, and then select a connection type.
      For instructions to connect to the printer using an operating system, go to the supporting document Set up Smart Printer Diagnostic System (SPDS).
   3. Select Information, and then Firmware Update.
      • Android and iOS
        1. Select Information and then Firmware Update.
        2. Select Firmware.
           Figure : Firmware update in SPDS for Android and iOS operating system

           
      • Windows PC
        1. Select Information and then Firmware Update.
        2. Select the firmware in the windows file commander.
           Figure : Firmware update in SPDS for Windows PC

           

Service menu

Log in to the Service menu using your printer Admin ID and password. Make sure to back up the following data:

• Printer settings
• Network settings
• Address Book, and
• User Profile

The Service menu consists of the following functions:

• Cloning
• Send Debug Log
• IP Address Setting (in Device Setting menu)
• Counter Initialization (in Device Setting menu)
• Footer (in Device Setting menu)
• Serial No Setting (in Device Setting menu)

Figure : Service menu

Cloning

When replacing the main board, cloning allows you to copy the previous setting options to the new main board.

Figure : Replace main board

How to clone data to the new main board?

Follow these steps to clone data to the new main board:

1. Log in to the SPDS application using an administrator account.
2. Touch the SPDS Menu bar, select the Service menu, and then select Cloning.
3. When the Export screen displays "Do you want to export the data from the printer?", select OK to save the exported configuration information on your mobile device or Windows PC.
4. Connect your Windows PC or mobile device to a printer.
5. When the Import screen displays "Do you want to import the data from the printer?", select OK to import the configuration information to a printer with a new main board.
   Figure : Cloning: Import

   

Send Debug Log

Downloads the system status log to send to HQ.

How to send a Debug Log?

Follow these steps to send a Debug Log:

1. Log in to the SPDS application using an administrator account.
2. Touch the SPDS Menu bar, select the Service menu, and then select a Send Debug Log.
3. Select a log date in the Log Search Date, and then click , the Search icon.
   A notification message will display stating that the printer will take some time.

      NOTE:

   The log should include data for when the problem occurred.

4. Touch Save to save the debug log file on the mobile device.
   The log file will be stored in the SD card.
5. Touch SPDS Server to save the debug log file on the SPDS Server.
   The saved data can be downloaded from the SPDS website.

      NOTE:

   Only an administrator of HQ or Subsidiary can utilize this function.

   Figure : Send a Debug Log

   

Device Settings

The Device Setting has the following functions:

• IP Address Setting
• Counter Initialization
• Footer
• Serial No Setting

IP Address Setting

Sets the IP address of the printer.

How to set up an IP address using SPDS?

Follow these steps to change the IP address using SPDS:

1. Log in to the SPDS application using an administrator account.
2. Touch the SPDS Menu bar, select the Service menu, and in the Device Setting, select IP Address Setting .
3. Type the required information in the IP Address Setting screen, and then touch OK.
   Figure : Service: IP Address setting

   

Counter Initialization

After replacing the maintenance parts, make sure to initialize the printing counter.

How to initialize the printing counter?

After replacing the maintenance parts, follow these steps to initialize the printing counter:

1. Log in to the SPDS application using an administrator account.
2. Touch the SPDS Menu bar, select the Service menu, and in the Device Setting, select Counter Initialization .
3. Select a unit in the Counter Initialization screen, and when a Notification displays "Do you want to initialize counter values?", select OK .
   A notification will display "Counter Initialized".
   Figure : Service: Counter Initialization

   

   Figure : Notification

   

Footer

The Footer is generally only useful for HQ members.

   NOTE:

Real-time system status is printed at the end of paper.

Figure : Service: Footer

How to view the system information in the footer?

Follow these steps to view the system status information in the footer:

1. Log in to the SPDS application using an administrator account.
2. Touch the SPDS Menu bar, select the Service menu, and in the Device Setting, select Footer .
3. In the Footer screen, select the Turn On option to view the system information from any printout.
   A notification will display "Counter Initialized".

Serial No Setting

Use this function only when you replace the main board on your device to carry over the serial number to the new main board.

   CAUTION:

Do not use the Serial No. Setting function unless you replace the main board.

Figure : Serial No. Setting

How to set up a serial number on a new main board?

Follow these steps to ensure the serial number is on the new main board:

1. Before replacing the main board, make sure to note down the serial number of the previous main board.

      NOTE:

   This serial number is required when installing the new main board.

2. Connect the SPDS device to the printer.
   Figure : Device connected to a printer

   
3. Log in to SPDS, and then select a connection type. (USB, for example).
   Figure : Connection type

   
4. Select Service, and on the Service menu, select Serial No. Setting.
   Figure : Service icon in SPDS

   

   Figure : Serial No. Setting in Service menu

   
5. In the Serial number text field, type the serial number of the previous main board, and then touch OK.

      NOTE:

   A notification will display to indicate that the Serial number has been changed.

   Figure : Serial No Setting

   

   Figure : Notification for serial number changes

   
6. Touch OK to accept the notification.

      NOTE:

   The printer will reboot.

   Figure : Notification confirmation

   
7. After the printer reboots, print a Configuration Report, or view the Information menu in SPDS to make sure that the serial number was saved correctly.
   Figure : Serial No in SPDS

   

   Figure : Preferences Information

   

Contact Information

Depending on your country or region, contact SPDS for further assistance:

• Asia: assist.apj@hp.com
• Europe, Middle East, and Africa: spds-assist.emea@hp.com
• North and South America: spds-assist.ams@hp.com

Additional Information

If you need more information, go to the SPDS Download Center at https://tsp.ext.hp.com/tsp_file/spds/download.html.

   NOTE:

The Download Center contains a link to the SPDS User Manual.

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