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‎02-25-2020 02:55 PM

HP Recommended
Product: Samsung Xpress SL-M2026W
Operating System: macOS 10.14 Mojave

Tried most strange button combinations and many web searches - can anyone please help?

3 people had the same question
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‎02-28-2020 01:46 AM

HP Recommended

Sorry for the delay. Thanks again Mans - I’ll do just that. 
kind regards,

John

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‎02-25-2020 04:58 PM - edited ‎02-25-2020 05:00 PM

HP Recommended

@john2326 

Hello,

In order to palliate this incident, please follow the instructions of the HP link How to Reset Your SyncThru Password for a Printer with No Display Menu.

If the issue persists, try the following solution:

  1. Push the power button until the LED light turns off.
  2. Unplug the power cord from the back of the printer and leave the printer unplugged for at least 5 to 10 minutes.
  3. Plug the printer back in.
  4. Press and hold the Power button for two to five seconds until the demo page begins to print.

Do not hesitate to contact us in case of need.

Best regards,:Wink:



I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

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‎02-26-2020 01:19 AM

HP Recommended

Thanks Mans. I tried this but it just boots up and connects to the WiFi as before with the same issue. Best John 

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‎02-26-2020 01:47 AM

HP Recommended

@john2326 

Thanks for your for return,

In this case, I recommend that you Contact HP HP Technical Support in your country/region.

 

Please do not hesitate to contact us in case of need.

 

Best regards,:Wink:



I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

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‎02-28-2020 01:46 AM

HP Recommended

Sorry for the delay. Thanks again Mans - I’ll do just that. 
kind regards,

John

Was this reply helpful? Yes No
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