• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
HP Recommended

i have a samsung SL-M3820 tha says roller failure and is not picking up the paper and making a clicking noise. not alot of experience working on this device so any help would be much appreciated.

1 REPLY 1
HP Recommended

Hello flexprint01

 

You can always try as first step unplugging the power cord from the printer (while the printer is on), while the printer is unplugged press down and hold the power/wake up button during 10 seconds, then release it, plugged the device back in and turn it on.

 

 

Regards.

 
Knowledge is to be shared.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.