• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Locked

‎07-14-2020 07:49 AM

HP Recommended
Product: Samsung M2070WO
Operating System: macOS 10.14 Mojave

It's a well documented and often reported problem with Samsung scanners, that ever since HP took over the reigns, some of the device's key functionality are no longer working in MacOS.

 

For example, I'm no longer able to scan directly to PDF when using the recommended Image Capture program that comes with MacOS. While I can scan to any other bitmap-image-file like jpeg or png just fine, the output PDF is always corrupted and can be opened in ANY app on ANY system.

 

I was able to systematically replicate this issue under MacOS 10.14 and up. It also doesn't matter if the device is connected over AirPrint or by manually using the dedicated Samsung/HP universal drivers. I've also tried every available driver version and also went through the setup-process multiple times.

 

I expect HP to finally acknowledge and address this issue. Otherwise I'd be hard-pressed to ever buy computers or peripherals from HP again.

1 REPLY 1

‎07-16-2020 01:12 PM

HP Recommended

@TOMillr, Welcome to HP Support Community!

 

For support options for Samsung Printers in your country or region please check this website.

 

Thanks!

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.