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‎01-25-2022 02:05 PM

HP Recommended
Product: samsung M4580FX
Operating System: Microsoft Windows 10 (64-bit)

the scan to email function on the Samsung M4580FX printer has failed recently when it functioned properly for years. i understand Microsoft changed the way it handled emails and the smtp server i use on the printer is M365 settings. this Microsoft change also affected the Kyocera printers i have but found the settings to adjust to resolve the failed scans. the Samsung does not have similar settings.  has anyone else run into this problem recently and where did you find the resolution?

my settings:

smtp server = smtp.office365.com

port # = 25

connection encrypt = TLS

the sending account credentials are verified and smtp is enabled. any suggestions are appreciated.

thanks in advance

 

 

Category:
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-27-2022 10:42 AM

HP Recommended

Make sure the firmware is up to date or the device will not support TLS 1.2 as now required by Microsoft

 

https://support.hp.com/ee-en/document/c06168178

 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



View solution in original post

1 person found this reply helpful
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2 REPLIES 2

‎01-27-2022 10:42 AM

HP Recommended

Make sure the firmware is up to date or the device will not support TLS 1.2 as now required by Microsoft

 

https://support.hp.com/ee-en/document/c06168178

 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



1 person found this reply helpful
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‎01-28-2022 03:15 AM

HP Recommended

thanks so much for this suggestion. this seemed to resolve my issue. the firmware update supports the correct version of TLS.

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