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04-12-2019 07:28 AM
I have a Samsing M3870FW printer/scanner/fax and have been using it for wifi faxing for over a year. In this last week, the Easy Print Manager software used to communicate between my PC and fax stopped working. It took 2 days or deleting the printer and attempting to reload it as my preferred printer before my computer and fax started to "talk" to eachother again. I can now print wirelessly, but when I try to use the Easy Print Manager fax option, the report I'm trying to send prints instead of faxes (I don't even get to the fax no. option) and I have to physically fax rather than have the program fax it paperless. What's happened and what are my options?
04-14-2019 03:23 AM
I have a similar problem, after I had paid support from HP, my Officejet 8610 was left with the printer with the printer named Fax-HP Officejet 8610 And I can't fax via it. It defaults to Microsoft fax. even to set that up was difficult (they were asking for server name (I eventually entered 0,0,0,0 & it seemed to work).
I could suggest (if you have a setup CD or can get software online) disconnecting power to the printer unit un-installing and then re-installing the softwar, then restarting the printe then look at the computer'scontrol panel "programs and features. I use Windows10
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