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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎02-02-2017 06:36 AM

HP Recommended
Product: Scanjet G2410
Operating System: Microsoft Windows 10 (64-bit)

Сканер Scanjet G2410 под Windows 10 (64-bit) работает нестабильно:

после однократного успешного сканирования - ПОВТОРНОЕ сканирование ЗАВИСАЕТ.

 

Пробовал на трёх разных компьютерах, результат примерно одинаков.

 

Полностью удалял ПО hp (как, например, рекомендовано в статье http://h30434.www3.hp.com/t5/Scanning-Faxing-and-Copying/Scan-Function-Lost-After-Windows-10-Upgrade... (правда, не смог воспользоваться Windows cleanup utility в связи с прекращением её поддержки и блокированием со стороны операционной системы) и устанавливал заново, а также обновлял драйвер чипсета системной платы (MSI H110M PRO-D) с сайта производителя - не помогло.

 

Примечательно, что если в "Устройствах и принтерах" на сканере выбрать "Устранение неполадок", то выдаётся "HP Scanjet G2410 является устаревшим USB-устройством, которое может не работать с USB 3.0 - Подключите устройство к свободному порту USB 2.0 и нажмите кнопку "Далее". В противном случае нажмите "Отмена".",

хотя реально устройство подключено к USB 2.0,

после нажатия Далее - "Средству устранения неполадок не удалось автоматически исправить все найденные ошибки - HP Scanjet G2410 не может правильно работать с USB 3.0. Не исправлено".

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-03-2017 01:51 AM

HP Recommended

Хорошо, создал вопрос на английском в новой статье

(OK, I create new post on English on this subject):

 

http://h30434.www3.hp.com/t5/Scanning-Faxing-and-Copying/Scanjet-G2410-Scanner-under-Windows-10-64-b...

 

View solution in original post

1 person found this reply helpful
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2 REPLIES 2

‎02-02-2017 08:43 AM

HP Recommended

Thank you for visiting our English HP Support Forum. We are only able to reply to posts written in English. To insure a quick response it would be advisable to post your question in English. The following links are here to assist you if you prefer to post in the following Language Forum.
 

German: HP Kundenforum
Spanish: Foro de usuarios de HP
French: Forum des utilisateurs
Portuguese: Fórum dos usuários HP
Chinese: 惠普个人客户支持论坛
Korean: HP 지식커뮤니티


Thank you for your understanding

I work on behalf of HP
Was this reply helpful? Yes No

‎02-03-2017 01:51 AM

HP Recommended

Хорошо, создал вопрос на английском в новой статье

(OK, I create new post on English on this subject):

 

http://h30434.www3.hp.com/t5/Scanning-Faxing-and-Copying/Scanjet-G2410-Scanner-under-Windows-10-64-b...

 

1 person found this reply helpful
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