1212 scanner scans pages in mirror image

[bltri]

My MFP sometimes scans documents in mirror image on the first pass.  it usually corrects itself on the second pass.  I am running High Sierra and I don't see a new driver for this OS.

[DavidSMP · Accepted solution]

@bltri,

Good Day.  Thank you for posting your query in the HP community.  I read the post regarding issues with scanning as the first page gets mirrored. I will be delighted to assist you here.

Superb description and spectacular troubleshooting and commendable diagnosis of the issue before posting. Kudos to you for that. 🙂

For better clarity and to assist you better I would require more information regarding this:

• Did this happen after a recent software or Mac update?
• Did you make copies directly from the printer and check if it copies correctly?

For now, please try these steps:

• Please perform a hard reset on the printer from this link: https://hp.care/2KOY22d by following steps from the section “Step 1: Reset the printer and check the power source”
• Then from this link: https://hp.care/2KTDMwj  (macOS Sierra: Add or remove a printer) remove and re-add the printer.
• Now check for issue resolution. If the issue continues, update the printer software by using the Apple Software update by following instructions from this link: https://hp.care/2wU8ONm (HP Printers - Installing a Mac Print Driver Using Apple Software Update)
• Make sure to use the correct version of the OS.
• Also, ensure that the Mac OS is updated completely with its latest updates.

This should do the trick for you.

Perform all these steps patiently as it is critical to resolving the issue. Good luck to you. I will keep a watch for your response.  

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

[bltri]

the hard reset did it.   than ks!

[DavidSMP]

@bltri,

I am really happy for you. Thanks for responding quickly. This is really music to my ears and you've been awesome to work with considering your superb technical skills and immense patience. You are a valued HP customer and it has been an absolute pleasure to share this platform with you.:)

If this helped, then to simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed year ahead. Stay healthy and smile big.:)

 Cheers!