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‎03-28-2019 05:00 PM

HP Recommended
Product: 2652 all in one
Operating System: Microsoft Windows 10 (64-bit)

So all of a sudden, when I print, everything is fine. When I try to make a copy -- ONLY when I try to make a copy -- the ink is so light I can't see more than a few dots.

 

I have tried unplugging, replugging, direct connection to wall, etc. Nothing seems to work. 

 

The copier function used to work fine. It's been a while since I used it last, but that doesn't seem like it should matter.

 

Anyone know what to do about this, please?

 

Thanks.

4 REPLIES 4

‎03-30-2019 06:55 PM

HP Recommended

@Tisienne

Welcome to the HP Support Community

 

I suggest you do a Hard Reset on the printer

 

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

 

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

 

Update the firmware for the printer using this link: https://support.hp.com/in-en/product/hp-deskjet-2600-all-in-one-printer-series/12319824/model/157879... 

 

Restart the printer.

 

Refer to this document: https://support.hp.com/in-en/product/hp-deskjet-2600-all-in-one-printer-series/12319824/model/157879... for Resolving Copy Problems.

 

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

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‎03-31-2019 06:23 PM - edited ‎03-31-2019 06:24 PM

HP Recommended

.

Raj1788
I am an HP Employee 

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‎04-01-2019 07:49 PM - edited ‎04-01-2019 07:50 PM

HP Recommended

Sorry, I've been distracted.

I appreciate your time, but after continuing failure to make the copy function work, I have bought a different, non HP, printer.

Thank you for trying.

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‎04-02-2019 11:40 AM

HP Recommended

@Tisienne

 

Keep me posted for any other technical queries on HP Product.

 

Have a great day!

Raj1788
I am an HP Employee 

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