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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎05-17-2019 04:50 PM

HP Recommended
Product: hp deskjet 3755
Operating System: Microsoft Windows 10 (64-bit)

Why do all of my scans come out like this:**bleep** with the gray/black streaks?

6 REPLIES 6

‎05-17-2019 06:06 PM

HP Recommended

testscan.jpg

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‎05-19-2019 11:20 AM

HP Recommended

Hi,

Your pictures are not visible so I cannot see the exact behavior, however, may you see any improvement by calibrating your scanner?

https://support.hp.com/us-en/product/hp-deskjet-3700-all-in-one-printer-series/8954253/model/1126203...



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‎05-22-2019 08:17 AM

HP Recommended

Thanks Shlomil -- HP took my sa,ple-scan down because it had a serial number or other "private" info on it...  My Bad.

It seems that the scanner needs cleaning, but on the 3755, how do I clean the "heads" that are copying/scanning?  The printer works as it should; copying and scanning not so much.  See uploaded jpegtestscan1.jpg


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‎05-22-2019 10:38 AM - edited ‎05-22-2019 10:39 AM

HP Recommended

Hi,

Have you tried calibrating the scanner as described in the link included in my previous post?

Does it make any difference or not?

 

Can you see a calibrate success message while calibrating or is there any error during the process?

 

For any further issues be sure to clarify if you are using the HP Deskjet 3700 software or the HP Smart app.

 

Shlomi



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‎05-22-2019 03:40 PM

HP Recommended

i keep getting a "calibration failed" message. Used a blank letter-size sheet..  ugh.

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‎05-23-2019 10:44 PM

HP Recommended

Please contact HP Support then, I wouldn’t be surprised if the scanner hardware has failed and require servicing:

https://support.hp.com/us-en/contact-hp/product/hp-deskjet-3700-all-in-one-printer-series/8954253/mo...

 

Shlomi



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