• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎04-12-2022 08:40 AM - last edited on ‎04-12-2022 08:42 AM by Retired

HP Recommended
Product: HP OfficeJet 5255 All-in-One Printer
Operating System: macOS 12.0 Monterey

No matter what I do, my automatic document feeder will not activate and pull in documents to scan. Before you reply, please note: I have already deleted and reinstalled everything twice, to ensure up to date software and drivers; I have already restarted the printer twice; I am using correct settings in the HP Smart app, including setting it to scan from document feeder. It simply continues to scan the blank glass. 

1 person had the same question
3 REPLIES 3

‎04-16-2022 04:25 AM

HP Recommended

Hi@JessVee,

 

Welcome to the HP Support Community! I'd like to help!

 

I see you are experiencing automatic document feeder issues with the HP OfficeJet 5255 All-In-One Printer.  

 

I have a few recommendations 

  • Try this link to resolve the issue.- https://support.hp.com/in-en/document/c00228023
  • Check to make sure the document feeder is properly connected and not jammed. If it has a separate power switch, make sure it is ON. Shut down your computer properly and turn off the scanner and document feeder.
  • Dust, paper fiber, and other debris might accumulate on the pick rollers and cause paper feed issues. To help prevent paper feed issues, clean the rollers inside the ADF. Open the ADF cover. Lightly dampen a clean, lint-free cloth with distilled water, and then squeeze any excess liquid from the cloth.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.


Have a great day!

Was this reply helpful? Yes No

‎04-16-2022 04:54 PM

HP Recommended

I had already done all of these things with no resolution. Problem persists. 

Was this reply helpful? Yes No

‎04-19-2022 03:32 AM

HP Recommended

Hi@JessVee,

 

Thank you for responding, I appreciate your time and effort.

 

As we have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers and should be able to sort this out. 

 

Please reach out to the HP Technical Support team in your region regarding the service/replacement options.

Click on this link https://support.hp.com/us-en/contact-hp

 

For any hardware issue or repair please click on the link Phone Assist Worldwide

 

Please feel free to contact us here anytime you need any further assistance.

 

Have a great day!

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.