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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎11-20-2023 02:23 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I have a two year old HP Office Jet Pro multi task printer that the fax function had been working without problems since installed.  Suddenly it stopped working.  I get a message on the printer screen of "Fax Failure" Unable to send or receive faxes.  When I do a test of the function the message is " The printer's fax component has become damaged and cannot perform the fax test.  For more information contact HP Support".  I have reinstalled the driver and checked all of my connections and there is dial tone at the end of the telephone cable that plug into the back of the printer and it still will not work.   Does anyone have any idea of what is wrong with it?  Is there a replaceable modem inside the printer?  

Thank you.  

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