7520 won't scan, No Computer Connection

[johnnyt1]

HI,

I have a HP7520. It prints and copy's,  but won't scan to my computer. When attempting a scan everything is fine until I hit start. It says "Preparing to scan..." then gives an Error Message....

                                                                              No Connection

                                  No computer is connected.    See printer Help and

                                  documentation to troubleshoot the connection.

I was scanning on the bed and then had to feed a long document into the Document feeder when it stopped scanning. I have unplugged the printer, ran updates from HP, restarted my computer, and reset my router.....I'm stumped.

[banhien · Accepted solution]

Hi,

You have to start from your computer first:

• Double click printer icon on desktop,
• Select Manage Scan to Computer
• Click Enable -

You can start this automatically with Windows BUT you will get an arror message if you turn on the computer BEFORE the printer.

Regards.

[johnnyt1]

Hi, I didn't even know that I could initiate a scan from the computer. I'd always done it right from the printer screen. Thanks for the lesson.

What I figured out, while using your information, was that the document I was trying to scan was outside allowable parameters. For some reason which I can't fully explain, even though I tried doing it repeatly, is that once the too long document went through the scanner, it locked everything up. Once I found the manual method to enter scan commands, all I had to do was manually open a scan dialog and everything started working.

Thank you for your help.

[2love2dogs]

@Riddle_Decipher

I'm sorry.  Your instructions did not help.  I could not find anything that read "Scan to Computer" while trying to follow your instructions.  I even tried via the Control Panel.  Before we upgraded to Windows 10, this printer (HP Photosmart 7520) scanned.  Since we do not scan very often, we hadn't noticed a problem - until recently.  

We we always scanned to email, not to computer.  We even called HP about the problem!

Any other suggestions?

2love2dogs